Health Coach
Posted on 4/3/2023
One Medical

1,001-5,000 employees

Primary care quality, experience, and technology.
Company Overview
One Medical is a membership-based primary care platform with seamless digital health and inviting in-office care, convenient to where people work, shop, live and click. Their vision is to delight millions of members with better health and better care while reducing the total cost of care. Their mission is to transform health care for all through their human-centered, technology-powered model. They are disrupting health care from within the existing ecosystem by simultaneously addressing the frustrations and unmet needs of key stakeholders, which include consumers, employers, providers, and health networks.
Atlanta, GA, USA
Experience Level
Desired Skills
Customer Service
Medical, Clinical & Veterinary
Customer Success & Support
  • Capture relevant information about the patient's health and healthcare experience whilerooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments
  • Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient's internal and external care team
  • Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures
  • Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space
  • Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques
  • Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families
  • At least 1 year of experience in a high touch customer service or patient facing role, preferably in a healthcare setting
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
  • A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
  • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously