Sales Administrator

Position:          UK Sales Administrator / 37.50 hours per week (Monday-Friday)

Location:          Samsonite Head Office, 5 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1ET

Availability:      As soon as possible

JOB DESCRIPTION:  Sales Administrator

JOB ROLE

You will join the Sales Admin team and report directly to the Sales Admin Manager. In this role, you will handle wholesale operations, including data entry, order booking, and after-sales support for major clients such as John Lewis, Costco, Selfridges, and more. The position demands meticulous attention to detail, proactive problem-solving skills, and the ability to anticipate future needs.

While the role is challenging and involves a steep learning curve, comprehensive on-the-job training will be provided to ensure your success.

Key Responsibilities

• Order Management
  • Enter orders into the SAP system.
  • Communicate order confirmations, including handling out-of-stock situations and providing estimated time of arrival (ETA).
  • Verify and check prices for accuracy.
• Financial Documentation
  • Generate proforma invoices.
• Customer Interaction
  • Book orders with customers, noting that many clients use unique methods or portals. Prior experience with such systems is beneficial.
• After-Sales Support
  • Handle all after-sales services.
• Wholesale Channel Knowledge
  • Demonstrate understanding and experience in the wholesale channel.
• Administrative Tasks
  • Complete new line forms for customers.
  • Provide product images as needed.

Monitor seasonal orders for all brands

Additional Obligations

• To assist management with various duties as required