Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

We are seeking a ServiceNow Technical Product Owner with a strong background in IT Asset Management (ITAM) and a passion for product ownership. The ideal candidate will possess technical expertise in ITAM product offerings and a solid foundation in Agile/SAFe product management, coupled with a demonstrated commitment to the ITAM discipline. Must be a excellent communicator with ability to document and present to different levels of organization including technical, management, and business operations.

Key Responsibilities:

• Liaison Role: Act as a liaison to Product Owners/Managers across the ServiceNow Platform, understanding the technical and business implications of planned work for ITAM.

• Demand Board Participation: Actively participate in the ServiceNow Platform Demand Board, providing specific product expertise and broader technical insights.

• Governance Liaison: Serve as the primary contact for the team with ServiceNow Platform Governance bodies.

• Roadmap Planning: Represent the technical perspective in ITAM roadmap planning, understanding the implications of value streams, ITAM strategy, and overall roadmap.

• Prioritization Representation: Communicate the Product Manager’s and Business Owner’s roadmap priorities to the Agile team.

• Deliverable Translation: Translate roadmap priorities into technical, process, and Organizational Change Management (OCM) deliverables.

• Epic Creation: Develop Epics based on the roadmap.

• PI Planning Coordination: Coordinate topics for Program Increment (PI) Planning and facilitate the planning sessions, representing team plans and accomplishments to stakeholders.

• Sprint Planning Participation: Actively engage in sprint planning sessions.

• Feature Assessment: Assess and accept the delivery of features.

• Progress Reporting: Represent team progress in weekly status meetings, providing insights to the Product Manager or coaching them as needed.

• Upgrade Review Management: Ensure process owners, architects, and other stakeholders review upgrade release notes and gather recommendations for roadmap discussions.

• Work Management: Informally manage team workload and dynamics without direct personnel management responsibilities.

• Agile Coaching: Coach the team in Agile roles, providing direction and oversight as necessary, including:

• Monitoring Scrum Master compliance with detailed processes for solution migration.

• Overseeing Business Analyst feature creation.

• Protecting team capacity from over commitment by management.

• Consulting Resource Oversight: Oversee consulting resources performing Agile functions, including Scrum Masters, Business Analysts, Technical Writers, and Technical Analysts. Note that FTE architects will provide leadership for the technical team, while process owners will oversee process consultants and OCM consultants.

Required Qualifications

• 7+ years of experience as a Technical Business Analyst or similar role, with a focus on ServiceNow.

• Strong knowledge of ServiceNow administration, testing management, and platform engineering.

• Experience with IT Asset Management (ITAM), Configuration Management Database (CMDB), and other ServiceNow capabilities ( HAM Pro, SAM Pro, Discovery). 

• Excellent analytical and problem-solving skills, with the ability to communicate technical concepts to non-technical stakeholders.

• Strong understanding of Agile Framework, Scaled Agile, but comfortable operating in a context that is not purely Agile

• Ability to manage upward and deliver negative news to authority

• Strong commitment to the Agile process or replanning as business needs require (on sprint boundaries)

• Self-managed, self-directed, self-motivated

• Servant leader to the team and strategic thinker

Preferred Qualifications

• Able to speak to the current state of the ITAM solution (available capabilities, planned capabilities)

• SAFe certification

• PSM certification

• AgilePM Foundation certification

• ICAgile Certified Professional (ICP)

• Project Management Institute – Agile Certified Professional (PMI-ACP)

• ITIL V4 Foundation Certification

•  ServiceNow Certified System Administrator 

Education
Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.