Technical Success Consultant
Posted on 2/24/2023

51-200 employees

Energy MRV software
Company Overview
Validere's mission is to digitally transform the world's largest supply chain to be more commercially and environmentally efficient. The company has created a software product that enables energy companies to aggregate their many disparate data sources into a single tool - allowing them to better understand their operations and emissions.
Calgary, AB, Canada
Experience Level
Desired Skills
Operating Systems
Software Engineering
  • Great communication skills working with the client
  • 2+ Years of customer-facing support experience
  • General knowledge of networking, systems, and their infrastructures
  • Experience working with SQL
  • Nice to have:
  • Familiarity with Python
  • Proficiency with the Unix/Linux command line tools including Git
  • Proficiency with Windows Operating System
  • Proficiency with client ticketing systems (e.g. Helpscout)
  • Provide technical support to ensure computer systems, hardware, and networks are running smoothly for clients across North America: Hardware and networks are for field-based laboratories located in oil and gas facilities
  • Be the first point of contact for field operators utilizing our product and systems
  • Install, configure, monitor, maintain, and advise computer hardware, operating systems and applications with clients
  • Assist with onboarding and offboarding clients
  • Work towards automation of processes and documentation of procedures
  • Troubleshoot system and network problems (e.g. file transfers, DNS, routing), diagnosing and solving hardware or software issues, replace components as required
  • Maintain internal ticketing system to ensure all issues are resolved in a timely manner and logged within our system
  • Work internally with multiple stakeholders to ensure that data enters our system and can be located in our product
  • Comfortable with remote management of work
  • Potential site travel (rare occasion)
  • Competitive compensation
  • Comprehensive health and dental benefits
  • Stock options (at Validere, we're all owners)
  • RRSP/401(k) matching programs
  • Flexible working arrangements
  • Professional development budget to master your craft
  • Generous time-off with parental/family leave
  • Quarterly Employee Wellbeing Days and No Meeting Friday Afternoons
  • Great Place to Work Certified
  • An inclusive, ego-free environment where diversity of people and thought is valued
  • Opportunity to impact the trajectory of a fast growing tech company