Incident and Escalation Manager
Denver
Posted on 3/4/2023
INACTIVE
Datadog

5,001-10,000 employees

Monitoring platform for cloud applications and services
Company Overview
Datadog stands out as a leading monitoring platform for cloud applications, offering comprehensive observability of data from various sources, which aids DevOps teams in preventing downtime and enhancing user experience. The company's culture emphasizes technical excellence and problem-solving, fostering an environment that encourages continuous learning and growth. With its unique ability to analyze and explore logs for rapid troubleshooting, Datadog holds a competitive edge in the industry, demonstrating its commitment to technical innovation and industry leadership.
Data & Analytics

Company Stage

N/A

Total Funding

$147.9M

Founded

2010

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

6%

1 year growth

16%

2 year growth

66%
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
  • Someone with a Bachelor's degree in Computer Science, Information Science/Technology, Engineering or equivalent experience
  • Familiar with Cloud computing, experience with Python, JavaScript or shell scripting
  • Able to correlate behaviors based on known interdependencies
  • Experienced driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments
Responsibilities
  • Drive the resolution of incidents and escalations impacting customers
  • Provide incident and escalation response and/or management for customers
  • Design and implement real-time and proactive monitoring of customer's infrastructures
  • Prioritize, manage, and own customer issues from start to finish
  • Monitor and manage communications (sometimes public, sensitive and large scale) during incidents
  • Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience
  • Lead projects to deliver operational improvements as Datadog evolves
  • Create and review documentation as well as incident and escalation training
  • Identify and troubleshoot recurring cloud infrastructure issues
  • Hire and mentor stakeholders and peers in incident and escalation management
Desired Qualifications
  • 3+ years demonstrable Incident Manager experience (escalations is a plus) at a SaaS company