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Full-Time

CX Coordinator

Weekends, Saturday, Wednesday

Confirmed live in the last 24 hours

felix

felix

201-500 employees

Online platform for telemedicine services

Consumer Software
Healthcare

Entry

Remote in Canada

Open to candidates from anywhere in Canada.

Category
Customer Experience
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Relevant experience working in a customer service environment
  • Technologically savvy and curious to learn
  • Must be available to work weekends
  • Fluent in both English and French an asset
  • Above all else, a problem solver
Responsibilities
  • Provide thoughtful, personalized communication to Felix users across all mediums of communication (primarily chat/email and occasional phone support)
  • Work within the Felix partnership ecosystem by communicating with our pharmacy, medical and logistics partners to ensure the highest quality of care for all Felix users
  • Ensure orders are being fulfilled on time and as per their requests
  • Document common user issues effectively and concisely to make active contributions to our library of support queries and influence product improvements
  • Drive conversion in our onboarding process by educating our users with any questions they may have surrounding pricing, process, or product
  • Collaborate closely with other departments to share learnings across the Felix organization – you will be the owner of the user’s voice!
  • Participate in product strategy & operations to shape the future of customer care for all Felix users (including pharmacy & medical users)
  • Occasional community management and handling response to inquiries via Twitter, Facebook & Instagram

Felix provides an online platform that allows patients to receive medical treatment without needing to visit a doctor's office or pharmacy. The process involves three steps: patients fill out a health questionnaire, a healthcare practitioner from Felix's network creates a personalized treatment plan, and the prescribed medication is delivered directly to the patient's home in discreet packaging. This service is designed for those who prioritize convenience, privacy, and timely access to healthcare. Unlike many competitors, Felix emphasizes compassion and non-judgment, aiming to eliminate stigma in healthcare. With over 500,000 Canadians using its services, Felix focuses on providing a user-friendly experience, professionalism, and prompt delivery.

Company Stage

Series B

Total Funding

$43.8M

Headquarters

Toronto, Canada

Founded

2019

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

13%

2 year growth

217%
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Simplify's Take

What believers are saying

  • Felix's rapid growth, evidenced by over 500,000 users and significant Series B funding, indicates strong market demand and potential for further expansion.
  • The recent expansion into more complex categories of care and mental health services positions Felix to capture a broader segment of the telemedicine market.
  • Partnerships with brands like Consonant Skincare enhance Felix's service offerings and brand visibility, potentially attracting new users.

What critics are saying

  • The telemedicine market is highly competitive, with numerous players vying for market share, which could impact Felix's growth.
  • Regulatory changes in telemedicine and online prescription services could pose challenges to Felix's business model.

What makes felix unique

  • Felix's three-step process for online healthcare, from consultation to medication delivery, offers unparalleled convenience and privacy compared to traditional healthcare services.
  • The company's strong emphasis on compassionate, non-judgmental care helps to remove stigma, making it a trusted platform for sensitive health issues.
  • Felix's discreet packaging and free medication delivery further enhance its appeal to users who prioritize privacy and convenience.

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