Full-Time
Support Engineer
LightEdge Solutions
201-500 employees
Secure hybrid IT infrastructure and services
No salary listed
Austin, TX, USA
Hybrid
 IT & Security (2) |
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- Exceptional written and verbal communication skills
- Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly
- Able to maintain a professional demeanor under stress
- Demonstrated willingness to learn and adapt to changes in technology, tools, and processes
- Possess an analytical and problem-solving mindset
- 5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider environment
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- Strong experience with Cisco routers and switches
- Basic understanding of Linux/Unix and Windows operating systems
- Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have
- Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA)
- Extensive experience in managing Private Cloud virtualization environments, particularly VMware
- Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp)
- Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto)
- Possess an intermediate understanding of networking principles
- Proficiency in interpreting network diagrams and layouts
- Cisco certifications preferred but not required; CCNP, CCIP, CCIE
- Act as a technical leader within the Operations Support team
- Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs
- Support Premier level customers following designated procedures and priorities
- Solve complex customer issues involving Network Routing and Switching, Network Security and Firewall, Virtualization, Storage, and Backup and Disaster Recovery
- Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis
- Engage with Operations Leaders to improve operational processes, driving efficiency and productivity
- Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials
- Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs
- Participate in knowledge-sharing activities
- Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects
- Provide after-hours support as part of an operations on-call rotation to maintain high availability of services
- Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work
- Maintain continued education and certifications
- Work in ServiceNow to support internal and external customers
LightEdge Solutions provides hybrid IT infrastructure services focused on security and compliance. Its core offerings include secure colocation, a high-performance private cloud, and easy integration with hyperscale cloud platforms such as AWS, enabling a resilient, end-to-end IT environment. The company emphasizes physical security and cyber defense to protect client assets continuously, and offers professional cloud services to guide customers through their cloud journeys—from strategy evaluation to implementation, testing, and ongoing security management. It also provides managed services that augment a client’s internal IT team for hardware, software, and cloud environments, and collaborates with partners like Nutanix to build and deliver modern hybrid cloud infrastructure. Overall, LightEdge aims to help businesses run secure, compliant, and flexible IT operations with trusted, expert support.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
$5M
Headquarters
Des Moines, Iowa
Founded
1996
Simplify's Take
What believers are saying
- Kansas City 3MW Tier III data center acquisition on May 1, 2026, adds immediate capacity.
- VMware Cloud Foundation 9.0 deployment cuts storage TCO by 34 percent.
- Connectria acquisition in 2024 adds six data centers and 400 mission-critical customers.
What critics are saying
- Connectria integration disrupts IBM Power and AWS services, losing clients to CoreSite.
- GI Partners' debt from 2024-2026 acquisitions breaches covenants by mid-2027.
- Broadcom VMware hikes force VCF 9.0 migrations, slashing private cloud margins 30 percent.
What makes LightEdge Solutions unique
- LightEdge leads as largest IBM Power cloud provider in North America.
- LightEdge holds 13 compliance certifications including HITRUST, CJIS, and ITAR.
- LightEdge integrates private cloud with AWS, Azure, and GCP via low-latency connectivity.
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Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↑ 7%Lightedge, a Broadcom VMware Cloud Service Provider Pinnacle partner, has become one of the first providers globally to deploy VMware Cloud Foundation 9.0 as a fully managed service. The Des Moines-based company is operationalising VCF 9.0 to accelerate enterprise adoption of modern private cloud infrastructure. VCF 9.0's unified architecture combines compute, networking, storage and cloud management on a single platform. Lightedge delivers this as a turnkey managed service, enabling enterprise IT teams to focus on applications rather than platform lifecycle management. The service offers measurable improvements including up to 10x administrator productivity gains, 38% lower memory and server total cost of ownership, and 34% reduction in storage costs. Lightedge provides managed VCF services across hosted infrastructure, edge deployments and hybrid architectures, serving clients in healthcare, financial services, manufacturing and government sectors.
DES MOINES, Iowa, Oct. 16, 2024 /PRNewswire/ - Lightedge, the leading provider of hybrid infrastructure solutions, is proud to announce the launch of its groundbreaking Infrastructure-as-a-Service (IaaS) solution.
LightEdge, a leading provider of secure cloud and colocation for nearly three decades, has entered into an agreement to acquire Connectria, a provider of multi-cloud infrastructure and managed hosting solutions serving mission-critical workloads for more than 400 customers.
Combined Company Becomes One of the First U.S. Infrastructure Providers Offering Colocation, Private Cloud, and Public CloudDES MOINES, Iowa, April 2, 2024 /PRNewswire/ -- LightEdge , a leading provider of secure cloud and colocation for nearly three decades, has entered into an agreement to acquire Connectria, a provider of multi-cloud infrastructure and managed hosting solutions serving mission-critical workloads for more than 400 customers. Connectria adds six data center locations to LightEdge's existing footprint of 12 highly interconnected facilities across eight U.S. markets. The acquisition — LightEdge's fourth since GI Partners' investment in 2021 — is the latest demonstration of LightEdge's strong and growing leadership role in the data center and cloud infrastructure sector."With this acquisition, LightEdge becomes one of the only secure and compliant infrastructure providers in the country offering both hybrid colocation and tailored multi-cloud solutions," said LightEdge CEO Jim Masterson. "The acquisition extends LightEdge's colocation and private cloud offering into public cloud services, while bringing together two incredibly talented and diverse teams and two highly complementary product suites, geographies, and customer bases
This week, LightEdge announced the addition of Matt Biegacki as Chief Marketing Officer.