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Full-Time

Customer Care Resolution Associate

Posted on 6/20/2024

3 Day Blinds

3 Day Blinds

501-1,000 employees

Custom window treatments and motorization technology

Consumer Goods

Compensation Overview

$17 - $18.5Hourly

+ Medical + Dental + Vision + Paid Time Off + 401(k) Plan with Employer Matching + Short-term and Long-term Disability Benefits + Paid Parental Leave + Discounts on Company Products + Work-from-home Flexibility

Mid

Phoenix, AZ, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Experienced in a Customer Service role
  • Talented multi-tasker
  • Passionate service provider
  • Self-starter with exceptional time management skills
  • Flexible and adaptable to change
  • Team-oriented
  • Exceptional communicator
  • Detail-oriented
  • Well-versed in standard office technology
  • Open availability during business hours
  • High school diploma or equivalent work experience
Responsibilities
  • Provide exceptional customer service to clients and internal customers
  • Field and answer questions related to product specifications, warranty, installation, parts & repairs
  • Place orders, track shipments, and relay progress regularly
  • Document all inbound inquiries via case creation
  • Manage a high volume of open cases and provide timely updates
  • Contribute to organizational success by resolving customer issues
  • Deliver consistent results in key performance areas
  • Share feedback and ideas to improve client experience

3 Day Blinds excels in providing custom window treatments, integrating advanced motorization technology from Somfy for automated solutions. This commitment to utilizing high-quality technology not only enhances product functionality but also positions the company at the forefront of the window treatment industry. Working here provides a rich environment for innovation and a chance to be part of a team dedicated to improving home living standards through advanced, personalized products.

Company Stage

M&A

Total Funding

N/A

Headquarters

Irvine, California

Founded

1978

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
INACTIVE