Full-Time
Field Onboarding Manager
Confirmed live in the last 24 hours
AI-enabled communication platform for local businesses
Mid
Phoenix, AZ, USA
- 1-2 years of experience in a customer onboarding/implementation role
- Exceptional written and communication skills
- Experience communicating directly with clients
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Excellent problem solving skills
- Self-starter with prior experience navigating complex customer environments
- Ability to sort through large volumes of data and drive insights and results
- Primary contact during first 30 days of new customer experience
- Podium product expert
- Manage potential escalations within first 30 days
- Coordinate all account connections (product and integration related)
- Ensure product adoption through various outreach methods and health scoring of accounts
- Ensure effective hand-off to CSM’s after onboarding period is over
- Conduct full-team trainings for all locations in every account covering best practices
- Coordinating and responding to client issues
- Building new processes and working with different departments to create a smooth implementation experience
- Regular in-person “check ins” to ensure early adoption and usage including a 7 and 30 day scheduled meeting after implementation
Podium is a leading provider of AI-powered communication solutions for local businesses, effectively merging messaging, payment collection, and marketing within a single platform. This tech-focused environment fosters a culture of innovation where employees engage in developing tools that help businesses enhance customer interactions and operational efficiency. Working here offers an opportunity to contribute to an industry-leading platform that directly impacts local business success across various sectors.
Company Stage
Series D
Total Funding
$425M
Headquarters
Lehi, Utah
Founded
2014
6 month growth
↓ -3%1 year growth
↓ -9%2 year growth
↓ -11%Benefits
Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag