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Renewal Operations Analyst
Confirmed live in the last 24 hours
Locations
Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Sales
Salesforce
Excel/Numbers/Sheets
Requirements
  • Must Have: Experience incorporating customer health insight into early churn warning. Knowledge of best practices in forecasting and ARR retention
  • 5+ years of experience working in Sales operations / CS Operations with a focus in retention and/or renewals
  • Quantitative analysis experience and google sheets/Excel
  • Advanced Salesforce knowledge is required; lightning experience preferred
  • Self-starter with the ability to take ownership while navigating in an ever-shifting environment
  • Preferred : Experience with Clari, Anaplan, working with Deal Desk ( order management), contracts team
Responsibilities
  • Global churn forecasting and renewal retention processes
  • Analytics; data analysis and reporting for leadership
  • RM Dashboard reporting and maintenance
  • Building models for predicting renewals and churn based on correlated data
  • CS and RM Compensation design, planning and reporting
  • Capacity Planning, coverage, and resource allocation
  • CS and RM Department and individual performance KPIs & OKRs
  • RM Business process & policy development
  • RM Methodology enablement & process workflow documentation
  • Playbook management; customer health, risk management, expansion, and advocacy
WalkMe

1,001-5,000 employees

Digital adoption platform
Company Overview
WalkMe wants to fundamentally transform the productivity of humanity by harnessing the power of technology.
Benefits
  • Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families
  • 401(k) with company matching program
  • Parental Leave programs
  • Vacation policy to encourage a healthy work-life balance
  • WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
Company Core Values
  • Empowering Progress - We believe in the potential of technology to continue changing how humans interact with the world and in the opportunities for people to fuel that progress.
  • Customer Centricity - We work with a hands-on commitment to deliver strategic value to our external and internal customers through an internal coordinated effort that prioritizes the success of our customer.
  • Can-Do Attitude - We are excited about our global, category defining company. We take proactive action within and outside of our roles through thoughtful collaboration across departments. We believe in our individual abilities to make an impact.
  • Communicate with Empathy and Intent - Whoever we work with, we aim to actively listen, receive feedback with an open mind, and respond with humility. We deliver feedback with an intent to educate, inform and persuade through reason.
  • Leading from Eye Level - We celebrate each other's wins and believe in the power of ideas and innovation, not the power of rank. Everyone at WalkMe rolls up their sleeves and works together to turn problems into opportunities!