Team Manager
Account Management
Posted on 9/18/2023

1,001-5,000 employees

Market Research
Company Overview
We power businesses with the best digital data. Our mission is to create the most accurate, comprehensive, and actionable digital data, so every business can win their market. Digital is now the most important driver of growth and profitability for just about every business. Similarweb is a platform that gives our customers a true 360 degree view of all digital activity across customers, prospects, partners, and competition. The resulting insights give our customers — who are some of the world’s biggest brands — a digital edge that helps them beat their competition and win their markets.
London, UK
Experience Level
Desired Skills
Sales & Account Management
  • Experience in sales and/or commercial account management is preferred
  • At least 4 years of experience with Account Management / Customer Success, preferably in a B2B SaaS companies
  • Exceptional organisational and planning skills
  • Strong leadership and communication skills
  • A passion for developing and growing people
  • Ability to articulate clear objectives and goals for the team
  • Strong understanding of broader company goals and ability to implement bigger picture thinking
  • Ability to accurately forecast sales results
  • Strong ability to motivate and manage team performance and build impactful internal relationships
  • Deep understanding of current digital marketing including display advertising, SEO, SEM, Affiliates, and Content Marketing
  • Experience working in a hyper-growth or start-up business
  • Experience of taking a new, disruptive technology to market
  • Take day to day management responsibility for a team of Account Managers
  • Manage and coach the team to successfully retain and grow their book of business
  • Responsible for all people processes including hiring and onboarding new Account Managers on their team
  • Provide ongoing coaching and training to ensure positive growth and skill development
  • Develop strong relationships with customers, connecting with key business executives and stakeholders
  • Work closely with teams internally, including Data, Customer Support, Billing, Product & Legal teams to ensure customer success and drive retention and expansion initiatives
  • Conduct regular analysis to understand the root cause of team performance and actions to accelerate growth
  • Directly manage the relationship with accounts when required
  • Develop and iterate upon the Account Management playbook, detailing strategies to engage, retain, and grow accounts
  • Accurately forecast renewal, upsell and cross sell revenues across the book of business