Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important To Arcadia
Join the implementation team of a high-growth population health data and analytics company. We work with the leaders in healthcare to implement a complex platform and integrate large datasets to power population health initiatives that improve the quality and cost of care. Implementation analysts support our implementation teams, getting to know our clients, our processes, and our technologies; they document client needs, coordinate work across multiple teams, and analyze data to help our clients use data to drive healthcare outcomes.
The Implementation Analyst role is responsible for assisting in leading Analytics implementations, including defining customer objectives, developing engagement roadmaps, managing implementation efforts, and advising customers with an eye towards delivering to milestones, building constructive customer relationships, and establishing high customer satisfaction. The right person can lead conversations with customers, explaining complex technical and healthcare topics to both engineers and non-technical teams. The right person will assist with planning, developing, testing, and interacting with customers in a Software-as-a-Service (SaaS) environment. The Implementation Analyst will work closely with Arcadia project teams to ensure that all customer deliverables accurately reflect the clinical and claims data entered at the point of care.
The ideal candidate will be team first, detail oriented and a self-starter to take ownership over each project they’re on.
What Success Looks Like
In 3 months
- Learn about our platform, industry, and internal processes; Complete onboarding requirements and Arcadia Core Platform Certification
- Work directly with customers and technical team members to support implementation tasks
In 6 months
- Understand client objectives, operational needs, reporting requirements, and workflows
- Get to know the ins and outs of our technical implementation process; Demonstrate knowledge of client data and platform configurations
- Take ownership of customer deliverables, including data analysis and configuration tasks
In 12 months
- Lead integration and module configuration workstreams in large implementations
- Work directly with customers to understand workflows and reporting requirements
- Identify, resolve risks, and issues with limited oversight from senior implementation team members
- Contribute to implementation process improvement initiatives, defining best practices, and improving tools / documentation
What You’ll Be Doing
- Supporting project implementations, developing project plans and coordinating kickoff, product installation, validation, training, and go live on.
- Educating customer resources on Arcadia’s technical implementation processes; Product architecture and functionality; Best practices around complex healthcare data integration; Platform usage to drive quality improvement; Analyze and manage cost and utilization; and improve risk adjustment accuracy.
- Establishing engagement goals, priorities, and timelines, develops a detailed project plan oriented around customer and internal objectives, and manages tasks on a day-to-day basis and reports status.
- Escalating and leading resolution of risks and issues, including understanding complex technical challenges and designing custom solutions leveraging Arcadia’s products and service capabilities.
- Responsible for customer communications and assists in owning standing and ad-hoc project meetings.
- Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind.
- Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture.
- Clearly communicating program/project status, issues, risks, plans, etc. to senior management.
- Performing other related duties as assigned or requested.
What You’ll Need To Have
- Ability to share data quality analysis results with customers (via Excel and other tools)
- Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving
- Ability to adapt to changing technology and healthcare environments
- Excellent presentation, written and verbal communication skills, including ability to create c-suite level materials in Microsoft PowerPoint, Excel, Word, etc.
- Ability to work on several projects simultaneously, communicate effectively with team members, and meet stated project objectives
Would Love For You To Have
- Industry knowledge of population health and value-based care, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform.
- Experience analyzing healthcare data (claims and/or clinical)
- Comprehensive understanding of the software development lifecycle, project delivery processes, and testing methodologies
What You’ll Get
- The opportunity to work for an amazing, fast-growing software company leveraging a highly scalable cloud platform
- You seek a fun culture that encourages you to speak up and fosters creative thinking
- You enjoy working with customers and thrive as a team player
- You want to use your skills to make an impact in healthcare
- Competitive compensation
- Great benefits like flextime time off
About Arcadia
Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our
website, our
online resources, and our interactive
Data Gallery.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia’s custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
