Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft 365
Good to have skills : Microsoft Teams Infrastructure
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage in problem-solving activities, utilizing your expertise to enhance system functionality and user experience, while also documenting your findings and solutions for future reference. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. -Support and administration of Exchange Server (2016/2019) and Exchange Online environments. -Perform mailbox and mail-enabled objects administration, including mailbox delegation, service request fulfillment, and shared mailbox management. -Administer distribution groups, security groups, resource mailboxes, and contacts/mail users per Client’s security policies. -Manage email compliance configurations such as eDiscovery, retention policies, and DLP. -Administer Exchange Online Protection (EOP) and manage mail flow, routing, and mobile access policies. -Manage email compliance configurations such as eDiscovery, retention policies, and DLP. -Administer Exchange Online Protection (EOP) and manage mail flow, routing, and mobile access policies. -Perform public folder administration, autodiscover/ActiveSync troubleshooting, and resolve NDR/mail delay issues. -Lead or support Exchange on-premises to Exchange Online migrations including staged, cutover, remote move, IMAP, and public folder migrations. -Configure and manage hybrid Exchange environments and Edge Transport servers. -Administer SharePoint Online, including -Master admin access, site collection management, term store, audience targeting, and application catalog management. -Troubleshoot SharePoint site issues, file repository problems, and perform backup/restores as per vendor policy. -Handle email collaboration & conferencing tools, guest access, messaging/meeting/calling policies, federation, and voice/PSTN configurations. -Troubleshoot issues related to PSTN calls, dial-in conferencing, Teams meetings, and Client's collaboration apps. -Procure and assign phone numbers, and manage Teams voice configurations as needed. -Monitor service health and performance of M365 infrastructure. -Use tools like Message Trace, Service Health Dashboard, PowerShell, and vendor consoles to troubleshoot and remediate issues. -Escalate platform service degradations to third-party providers and OEMs in line with SLAs. -Provide Tier 3 support for incident resolution and end-user issues across messaging and collaboration platforms. -Coordinate patching/versioning issues, provisioning delays, and application-level incidents. -Enforce and maintain Client’s security and compliance policies across all M365 services. -Configure and manage security baselines, data protection policies, and access control settings. - Track and manage M365 licensing, feature assignments, and entitlements -Manage and renew digital certificates for Exchange, SharePoint, and voice integrations (e.g., SBCs, connectors). -Develop and manage PowerShell scripts to automate routine admin tasks. -Maintain detailed documentation, SOPs, runbooks, and architectural diagrams. -Provide technical guidance to junior staff and conduct user training sessions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Good To Have Skills: Experience with Microsoft Teams Infrastructure. -Hands-on experience administering Exchange Server (2016/2019) and Office 365. -Solid understanding of SMTP, POP, IMAP, MAPI, and mail routing tools like Proofpoint, Retarus, and Sentrion. -Exchange Online -Hybrid migrations -Teams voice integration -SharePoint Online administration -Email compliance (eDiscovery, DLP, retention) -Proficiency in PowerShell scripting for automation and reporting -Familiarity with Teams Admin Center, Exchange Admin Center, SharePoint Admin Center, and Microsoft 365 Admin Portal. -Strong troubleshooting skills for email, conferencing, federation, and mobile access. -Experience with monitoring tools, license management, and digital certificate lifecycle. -Excellent problem-solving, documentation, and interpersonal communication skills. -Bachelor's degree in Computer Science, Information Technology, or related field. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft 365. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education

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