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Full-Time

Helpdesk Manager

Confirmed live in the last 24 hours

City of New York

City of New York

1,001-5,000 employees

Provides city services and employment opportunities

Junior, Mid

Queens, NY, USA

Category
IT Support
IT & Security
Required Skills
Communications
Customer Service
Requirements
  • A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
  • A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
  • A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or
  • A satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above.
Responsibilities
  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly, and monthly reports on help desk team’s productivity

Working for the City of New York offers a unique opportunity to engage in meaningful public service that directly impacts the lives of over 8 million residents. With a diverse range of career paths across more than 40 agencies, employees can contribute to vital areas such as public health, urban planning, and technology development. The city's commitment to competitive salaries, comprehensive benefits, and a culture of inclusion fosters an environment where talented individuals can thrive while shaping the future of one of the world's most iconic cities.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%