Full-Time

Helpdesk Manager

Posted on 9/5/2024

City of New York

City of New York

1,001-5,000 employees

City government providing diverse public services

Government & Public Sector
Social Impact

Junior, Mid

Queens, NY, USA

Located in the NY metropolitan area.

Category
IT Support
IT & Security
Required Skills
Customer Service
Requirements
  • A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
  • A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
  • A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or
  • A satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above.
Responsibilities
  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly, and monthly reports on help desk team’s productivity

The City of New York serves as a hub for governance and public services for its over 8.4 million residents. It employs more than 300,000 individuals who work across various sectors, including infrastructure, social services, technology, health, and safety. The city government focuses on improving the quality of life for its citizens by providing essential services and implementing policies that address urban challenges. Unlike other local governments, New York City offers a wide range of career opportunities across more than 40 agencies, allowing employees to engage in diverse fields such as education, public health, and economic growth. The goal of the City of New York is to enhance community well-being and ensure equal opportunity and inclusion for all its residents.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • Focus on remote work can enhance city service efficiency and reduce costs.
  • Green building technologies support NYC's ambitious carbon reduction goals by 2050.
  • Expansion of 5G networks boosts connectivity and smart city initiatives.

What critics are saying

  • Local Law 97 may increase operational costs for city-owned properties.
  • Potential closure of 50% of bars and restaurants could impact city revenue.
  • Rezoning of Soho and Noho may face legal challenges and public opposition.

What makes City of New York unique

  • New York City is the largest city in the United States with 8.4 million residents.
  • The city government employs over 300,000 individuals across more than 40 agencies.
  • New York City is a global leader in finance, culture, and urban planning.

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Benefits

Health Insurance

Paid Sick Leave

Paid Vacation

INACTIVE