Full-Time
Digital banking platform for personal finance
No salary listed
Senior, Expert
Dublin, Ireland
In Person
Expected to travel to Monzo’s head offices in London from time to time.
Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up payments to the nearest dollar. Monzo generates revenue through interest on customer deposits, fees for certain services, and interchange fees from card transactions. Additionally, it offers overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help customers stay informed about their finances. With over 8 million customers, Monzo aims to meet the growing demand for convenient, mobile-first banking solutions.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$1.9B
Headquarters
London, United Kingdom
Founded
2015
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Competitive salary
Flexible working hours
Work from home
Stock options
32 days of paid vacation and public holidays per year
Health insurance
EAP
Learning budget
Home office stipend
Paid parental leave
Data and technology company, Experian, today announces that leading digital bank, Monzo, has become the newest addition to its Support Hub serviceAs part of Experian Support Hub, more than 12 million Monzo UK customers will now be able to share their access and support needs with them and multiple businesses in an accessible, simple and standardised way.Experian Support Hub is a free to use platform which allows users to share their access needs with multiple businesses in one go. This could include preferred method of communication such as letter, telephone, or email, or other requirements such as needing a longer appointment, or being accompanied by another adult to assist them.Other support needs included on the platform include ‘life events’ such as long-term health issues, bereavement, relationship breakdown or financial difficulties, so users can notify their service providers quickly about their circumstances, which can then put in place appropriate support.Previous research from Experian found that nearly three-quarters of disabled people (73%) delayed contacting an essential service provider because the process felt too daunting for them to undertake, leading to negative customer outcomes and poor service.Paul Lamont, Support Hub Director, Experian UK&I, said: “Experian technology is helping more and more businesses improve accessibility, and Monzo – as one of the leading digital banks in the UK – joining Experian Support Hub to assist vulnerable customers is a great milestone for the service.“It can be intimidating and overwhelming for customers to seek help, especially if they’ve encountered difficulties before. Experian Support Hub makes it easy and straightforward for people to get the support they deserve, reducing the barriers they can encounter in disclosing their needs.”Riffat Tufail, Vulnerability Access Inclusion & Bereavements Lead, Monzo, said: “Understanding how we can best support our customers is at the heart of our mission to make money work for everyone.“Alongside our existing tools like Share With Us, Experian Support Hub empowers customers to quickly and easily tell us about anything that affects their financial lives, like accessibility requirements or a change in personal circumstances.“This gives us an even deeper knowledge of our customers, and means we can support them in their preferred way across every area of Monzo from opening an account to managing their money everyday.”The Financial Conduct Authority (FCA) has found that an estimated 7.4 million people have unsuccessfully attempted to contact one or more of their service providers, with the most vulnerable in society most likely to struggle.More than three years in development, Support Hub launched in September 2023 with some of the UK’s largest companies, including HSBC UK, Nationwide Building Society, Tesco Bank, consumer credit provider NewDay, Co-operative Bank and Ovo.Crucially, it does not require consumers to disclose their disability – only the support they require from the organisations they use. Users have complete control over which organisations they share with, and what needs they share, and can remove their permission at any time.For businesses, Experian Support Hub helps them meet their obligations under the FCA’s Consumer Duty obligations, which instructs them to provide better communication methods and better identify vulnerable customers, so they can put in place appropriate support
Monzo, the UK’s leading digital bank with more than 12 million customers, has today shared its financial results for the year ending March 31 2025. Monzo has again delivered record growth and sustainable profitability as it continues to see momentum accelerate. Recently crowned Best British Bank, the company attracted 2.4 million new customers in its last financial year and saw engagement and weekly active rates continue to increase further – with 67% of customer growth coming from word-of-mouth referrals. Revenues increased significantly across all areas – including lending, transactions and subscriptions – propelling Monzo’s adjusted profit before tax to £113.9m, up from £13.9m.Customer deposits grew 48% to £16.6bn, with the number of weekly active users increasing 28% as Monzo added a record number of new products and features to help customers manage more of their financial lives. Average Revenues per User grew 16% for business customers and 15% for personal customers, underscoring the deeper relationships Monzo is building with its customer base.The financial year saw Monzo scale and invest with discipline as it made further strides on its ambition to become the one app customers turn to to manage their entire financial lives. The company welcomed a new generation of customers through its hugely successful Under 16s product, which saw a 180,000-strong waitlist in its first week alone, and launched Monzo Pension
Monzo today (Monday) revealed that a third of its customers were using it as a primary bank, as profits surged four-fold to £60.5m in the year ending March 2025.The UK challenger bank, famed for its coral-coloured cards, said it added 2.4m customers in the year and now had more than 12m customers in total. The bank, led by CEO TS Anil, said it was now the seventh-largest UK bank by customer numbers.In its results, Monzo did not divulge any details of its long-rumoured IPO.Revenues were up 48 per cent in the year to £1.2bn, the first time Monzo had topped the £1bn mark.Pre-tax profits were up four-fold from £15.4m in the 13 months to March end 2024, to £60.5m in the 12 months to March 2025.Monzo’s business customers grew by 49 per cent to hit 625,000, with Monzo Business now making up 12 per cent of total revenue.Monzo also revealed that 33 per cent of its customers were using Monzo as their primary bank.Challenger banks like Monzo, Revolut and Starling have long-faced questions about how many of their customers were using their respective banks as their main banks and getting their salaries paid into them.Monzo said revenues increased across all areas: lending, transactions and subscriptions.Customer deposits grew 48 per cent to £16.6bn, with the number of weekly active users increasing by 28 per cent. Subscription income grew 50 per cent to £75.2m.Average revenues per user grew 16 per cent for business customers and 15 per cent for retail customers.The challenger bank also highlighted that its new under-16s product garnered a 180,000-strong waitlist.Monzo also highlighted its expansion plans over the next 12 months across Europe and the US, saying it was building its Irish team at pace, which would be its springboard to its launch across the EU.Anil said: "Another year of raising the bar and driving scale, growth and profitability! 2.4 million customers chose Monzo, we launched more products than ever, increased customer engagement - and saw record growth for Monzo Business."By bringing the best of technology and banking together and remaining customer-obsessed, we’re seeing accelerating growth and momentum and unprecedented customer love - with Monzo recently named Best British Bank. And the best part? We’re still just getting started.”
Monzo takes the crown as Best British Bank at Smart Money People's British Bank Awards 2025.
Leading digital bank Monzo has been named ‘Best British Bank’ at the 2025 British Bank Awards, alongside wins for ‘Best Banking App’ and ‘Best Children’s Financial Provider’.The British Bank Awards is one of the most prestigious in the UK banking industry, celebrating the financial institutions that are most loved and trusted by the people who use them every day.With approximately 175,000 customer votes cast this year, the awards recognise all-round excellence — from products and service, to innovation and customer experience — and has become the benchmark for customer satisfaction and innovation in the UK financial services industry.“Recognition like this means so much more when it comes directly from customers – who are at the heart of everything we do at Monzo. With more than 12 million customers today, we continue co-creating with them every step of the way, building the one app that answers all their money needs and being a bank they don’t just like, but love,” said Andy Smart, Chief Product Officer at Monzo.As Monzo marks its 10th anniversary this year, it now serves over 11 million personal customers — that’s 1 in 5 UK adults — and more than 600,000 business customers, or 1 in 9 UK businesses.Over the past year, Monzo continued to build its momentum, rolling out new products and features (such as the 1p Saving Challenge, Monzo Split, Contents Insurance and Undo Payments) designed to give customers even more control over their finances.To take things another step further on its mission to make money work for everyone, Monzo is becoming the first UK bank to publish a book later this year — bringing its unique tone of voice and offering an essential guide that promises to change how people think, feel, and act when it comes to their money