Director – Product Management

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. 

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Roles and Responsibilities:

• Product Strategy
  • Collaborate with cross-functional partners to generate ideas, scope product features, and develop strategies that support customer needs
  • Set the product vision in alignment with business goals
  • Define and align the roadmap for our first-party digital experiences
  • Set KPIs as leading indicators for first-party sales and measure progress towards goals
  • Identify long-term channel opportunities based on research, analysis, and a strategic view of the direction of the market to create a compelling guest experience that further differentiates Firehouse from others in the market
  • Define organization requirements and structure to drive towards our goals
  • Establish a test and learn agenda using A/B testing tools for ongoing, data driven optimizations

• Project Management and Collaboration
  • Provide updates to senior leadership, including the Brand President, on a regular cadence of progress on KPIs and roadmap development
  • Work with our restaurant tech & engineering partners to scope quality products or features on an aligned schedule
  • Communicate the value proposition of new products to all go-to-market teams and ensure that support materials and packages are created for the Field teams and our Franchisee partners
  • Partner with marketing and operations to ensure products deliver an on-brand omni-channel guest experience.
  • Support national promotions and menu initiatives to ensure seamless digital vs. in-restaurant ordering experiences

• Team Leadership
  • Build a product organization to deliver results and develop junior product managers
  • Promote a culture of data-driven + agile decision making
  • Be accountable for the craftsmanship of the experiences developed.

Required Skills:

• 5+ years of product management experience working on large scale consumer facing products and services delivering best-in-class e-commerce experiences
• Experience building and managing product teams
• Passion for mentorship, coaching, and leadership
• Impeccable organizational and project management skills
• Strong interpersonal and communication skills adapted for audiences from technical to non-technical partners
• Experience in QSR, Retail or other consumer-facing, e-commerce experiences preferred
• Technical skills in mobile or web-based technologies preferred
• Manage product development priorities through the lens of key business goals
• Ability to operate effectively in both tactical and strategic capacities
• Results-driven with bias for action and commitment to excellence.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.