Director/Manager @ Long View Systems

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about growing teams, IT service delivery, and working for a company that values people?

We are looking for a dynamic and results-focused Director or Manager of Client Success for our Edmonton branch to oversee a number of key functions within your assigned clients and team! In this stakeholder-facing role, you will enable the delivery of high-quality services to our clients while establishing and managing processes with a superior standard of excellence and driving your team to exceed expectations.

A Day in the Life:

Lead a team of highly skilled individuals to ensure project and service delivery meets the Service Level Agreements (SLAs) and expectations of our client(s)
Accurately forecast and manage the financials of your assigned portfolios
Maintain high performing service support functions for operational services and project-based work
Own the incident, request, change, and escalation processes, ensuring high levels of performance, accurate reporting and establishing service improvement activities when required
Take ownership of major incidents and escalations to ensure coordination of resolving parties, effective communication to stakeholders and post incident review
Monitor, control, and support service and project delivery ensuring systems, methodologies and procedures are in place and followed
Develop and maintain service delivery standards
Provide regular and accurate management reporting on IT service performance
Perform project management duties as needed
Assist Account Managers in growing business within assigned clients
Work with the Resourcing Specialist on resourcing decisions, recommending placement of resources on projects and operational opportunities
Keep your team informed of exciting LVS news such as local and company-wide wins, growth, company direction and executive correspondence
Provide information from management, team lead and sales meetings
Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience
Notify team members of career advancement and training opportunities
Regularly deliver positive feedback, constructive criticism and areas of improvement to each of your team members

What You Bring:

Manager Level: At least 10 years of professional experience in a consulting or managed services environment, with 5 of those years being in a managerial role that included full cycle financial accountability
Manager Level: 5 years of experience working within ITIL Frameworks in a service management and availability organization
Director Level: At least 15 years of professional experience in a consulting or managed services environment, with 10 of those years being in a managerial role that included full cycle financial accountability
Director Level: 10 years of experience working within ITIL Frameworks in a service management and availability organization
Proven experience in IT service and project management in a diverse enterprise environment
Proven ability to lead large teams
Strong financial acumen, with experience managing complex budgets in excess of $8M annually
Excellent customer facing, leadership and people management skills
Flexibility to adapt your work schedule to meet client needs and deadlines

Why Work at Long View?

Great people and culture
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Fun is one of our core values

Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

A Day in the Life:

What You Bring:

Why Work at Long View?

6 month growth

1 year growth

2 year growth