Director/Manager
Client Success
Posted on 2/6/2024
Long View Systems

1,001-5,000 employees

Hybrid IT solutions provider for businesses across North America
Company Overview
Long View Systems stands out as a leading IT solutions and services company in North America, offering a comprehensive range of Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support. Their business-focused approach allows them to customize future IT landscapes for their clients, providing flexibility and cost-effectiveness. Additionally, their commitment to AI, as evidenced by their dedicated approach, further solidifies their position as a forward-thinking industry leader.
Cybersecurity
Consulting

Company Stage

N/A

Total Funding

N/A

Founded

1999

Headquarters

Calgary, Canada

Growth & Insights
Headcount

6 month growth

0%

1 year growth

8%

2 year growth

7%
Locations
Edmonton, AB, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
CategoriesNew
Sales & Account Management
Requirements
  • At least 10 years of professional experience in a consulting or managed services environment
  • 5 years of experience working within ITIL Frameworks in a service management and availability organization
  • Proven experience in IT service and project management in a diverse enterprise environment
  • Strong financial acumen, with experience managing complex budgets in excess of $8M annually
  • Excellent customer facing, leadership and people management skills
  • Flexibility to adapt work schedule to meet client needs and deadlines
Responsibilities
  • Lead a team of highly skilled individuals to ensure project and service delivery meets the Service Level Agreements (SLAs) and expectations of our client(s)
  • Accurately forecast and manage the financials of your assigned portfolios
  • Maintain high performing service support functions for operational services and project-based work
  • Own the incident, request, change, and escalation processes, ensuring high levels of performance, accurate reporting and establishing service improvement activities when required
  • Take ownership of major incidents and escalations to ensure coordination of resolving parties, effective communication to stakeholders and post incident review
  • Monitor, control, and support service and project delivery ensuring systems, methodologies and procedures are in place and followed
  • Develop and maintain service delivery standards
  • Provide regular and accurate management reporting on IT service performance
  • Perform project management duties as needed
  • Assist Account Managers in growing business within assigned clients
  • Work with the Resourcing Specialist on resourcing decisions, recommending placement of resources on projects and operational opportunities
  • Keep your team informed of exciting LVS news such as local and company-wide wins, growth, company direction and executive correspondence
  • Provide information from management, team lead and sales meetings
  • Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience
  • Notify team members of career advancement and training opportunities
  • Regularly deliver positive feedback, constructive criticism and areas of improvement to each of your team members
Desired Qualifications
  • Proven ability to lead large teams