Full-Time

Client Support Manager

Home Improvement

Posted on 1/6/2025

Goodleap

Goodleap

1,001-5,000 employees

Marketplace for sustainable home solutions

Energy
Fintech
Social Impact
Consumer Goods

Compensation Overview

$21Hourly

Junior, Mid

Bentonville, AR, USA

This position is onsite in Bentonville, AR.

Category
Customer Success
Customer Success & Support
Required Skills
Customer Service
Data Analysis

You match the following Goodleap's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Ability to multitask
  • Work independently and collaboratively
  • Effectively interact with high profile partners
  • Superior organizational skills
  • Exceptional verbal and written skills
  • Excellent problem-solving abilities
  • Ability to work well under pressure and manage multiple priorities effectively
  • Flexibility to adapt to changing priorities and business needs
  • Time management
Responsibilities
  • Provide our customers with world-class customer service
  • Be a supportive and collaborative partner our installers can rely on
  • Communicating with installers regarding past, present and future projects
  • Strategically partner with installers on ways to improve the customer experience
  • Act as the primary point of contact for escalated client issues, ensuring timely resolutions
  • Help resolve any questions or concerns our existing customers may have
  • Develop a comprehensive knowledge of GoodLeap products and attributes
  • Effectively managing a pipeline of projects to completion
  • Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
  • Conducting monthly partner due diligence checks regarding Home Improvement Projects
  • Ability to analyze data and spot trends
  • Conduct collaborative investigations into possible fraudulent or suspicious activities
  • Provide timely and effective support to clients via email, phone, and chat
  • Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
Desired Qualifications
  • Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.)

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services. The company's goal is to help homeowners make environmentally friendly upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Company Stage

Debt Financing

Total Funding

$778.2M

Headquarters

Roseville, California

Founded

2003

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.
  • The company raised $800 million to expand in a $430-billion-per-year market.
  • Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

What critics are saying

  • Emerging fintech companies offering similar solutions could erode GoodLeap's market share.
  • Rising interest rates may reduce the affordability of GoodLeap's financing options.
  • Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

What makes Goodleap unique

  • GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.
  • The company partners with over 18,000 professionals nationwide for home improvement solutions.
  • GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

INACTIVE