Escalation Resolution Associate
Japanese speaker, Oxford
Posted on 3/26/2024
TripAdvisor

51-200 employees

Online retailer of costumes, party supplies, and décor
Company Overview
BuySeasons, Inc., established in 1999, has grown to become the premier online retailer of costumes, accessories, and party supplies, demonstrating a strong competitive advantage through its vast selection and competitive pricing. The company's culture is centered around fun and customer satisfaction, ensuring a vibrant and engaging work environment. Their association with Liberty TripAdvisor, the world's largest travel platform, further enhances their industry leadership and global reach.
Consumer Goods

Company Stage

N/A

Total Funding

$325M

Founded

1999

Headquarters

New Berlin, Wisconsin

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Locations
England, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi)
  • A minimum of six months of experience in Customer Service in an office/call centre setting
  • Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
  • Good command of English (verbal and written)
  • Typing, phone, and computer navigation skills
  • Ability to cope well in a high pressure environment while maintaining high quality outputs
  • Flexibility in work hours based on scheduling needs and customer demands
Responsibilities
  • Resolving customer queries through phone chat and email contacts
  • Utilizing software tools to navigate customer accounts, research and review policies, and communicate effective solutions
  • Supporting customers and ensuring the highest delivery of customer satisfaction
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Exuding patience and ownership with each customer
  • Resolving conflicts and setting appropriate expectations with customers
  • Determining customer needs and providing appropriate solutions
  • Communicating clearly and concisely with both external customers and coworkers
  • Documenting customer account activities thoroughly and concisely
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making appropriate decisions on behalf of the customer quickly and effectively
  • Continually learning and being self-motivated
  • Effectively prioritizing work time to ensure efficiency