UX Research Manager
Posted on 3/6/2023

501-1,000 employees

Personal genomics & biotechnology company
Company Overview
23andMe’s mission is to help people access, understand, and benefit from the human genome. The company has created the world’s largest crowdsourced platform for genetic research and is the only company with multiple FDA authorizations for genetic health risk reports. The company is also in development of discovery programs rooted in a diverse spectrum of human genetics to ultimately deliver reports and results from all spectrums of your DNA.
Sunnyvale, CA, USA
Experience Level
Desired Skills
UI/UX Design
  • 5-7+ years of experience in UX research in a consumer facing company, or market research vendor. A strong background working with the best UX tools and methods to turn data into actionable insights
  • Ability to lead and develop all UX functions and relationships. Success will require proactive building relationships and project roadmaps
  • In-depth experience with a variety of methodologies - not just via vendors but the ability to roll up your sleeves and handle a project from beginning to end
  • Strong communication skills and ability to deliver written and oral presentations to different constituencies of all levels
  • Intellectual curiosity and innate desire to answer the big questions that will propel the organization forward
  • The ability to deliver in a fast paced environment with a high level of professionalism, remaining flexible, proactive, and resourceful
  • Strong interest in taking a hands-on role with senior colleagues at 23andMe. Excitement to be included in a highly visible role that influences decision-making and thought leadership in the organization. While Consumer Insights will be your home base, you will have opportunities to work in a variety of cross-team capacities
  • Bachelor's degree or equivalent experience required
  • Work with stakeholders in all consumer and customer-facing departments to bring data to all key decisions
  • Manage a variety of different studies utilizing qualitative and quantitative methods, including 1:1 interviews, usability studies, customer journey mapping, focus groups, and ethnographic studies
  • Develop partnerships with internal stakeholders to pre-plan research projects as part of the development and launch schedule. Coordination is key as the UX Research must be integrated into the Product roadmap
  • Project scoping, management, execution, and analysis. Strong communication skills and ability to manage internal and external (vendor) relationships
  • Clear, concise communication of research findings. Ability to summarize data in a presentation and recommendations across the organization confidently and on short timelines
  • Management of UX contractor as a team member, maximizing output and development