OSS Telecom Presales Solution Architect

Overview

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Pre-sales Solution Architect is the commercial and technical bridge between Prodapt's AI-native product portfolio and its telecom enterprise customers across the EU and US markets. Partly hardcore pre-sales engineer, partly domain authority, this role turns customer pain into winning solution narratives - grounded in deep telecom functional knowledge (BSS/OSS capabilities, TM Forum processes), technical precision (information models, APIs, network technologies), and a sharp grasp of the business value being unlocked. They are the voice of feasibility in the sales cycle and the voice of the customer back into the product team.

Responsibilities

• Lead technical discovery with enterprise telecom clients - map pain points to product capabilities and define the solution 
scope.
• Architect end-to-end solution designs across Prodapt AI-native platforms, integrating with customer BSS/OSS
landscapes.
• Own the response to RFPs, RFIs, and PoC requests; produce solution blueprints, architecture diagrams, and value case documents.
• Deliver compelling technical demonstrations and proof-of-concepts that translate product capabilities into measurable
customer outcomes.
• Articulate business value: build ROI models, TCO analyses, and benefit realization frameworks tailored to each
customer context.
• Act as the feedback loop from market and pre-sales back to Product Architect - surface unmet needs, competitive gaps,
and feature requests.
• Collaborate with delivery and engineering teams to ensure solutions are buildable and transition smoothly from presales
to execution.
• Represent Prodapt at industry forums, TM Forum events, and customer advisory boards as a recognized telecom
domain expert.
• Engage CSP customers across EU and US regions - tailor solution narratives to regional market dynamics, operator
maturity, and buying behaviors; travel to customer sites across both regions as needed.

Requirements

TELECOM DOMAIN EXPERTISE - MUST-HAVE
• Functional depth across BSS (ordering, billing, product catalogue, CRM) and OSS (inventory, provisioning, assurance, network management).
• Mastery of TM Forum frameworks: eTOM process model, TAM application map, SID information model, and Open API
suite (TMF620, TMF641, TMF622, TMF632, etc.).
• Strong understanding of network technologies: 5G core, RAN, IP/MPLS, SD-WAN, NFV/SDN, and cloud-native network functions (CNFs).
• Hands-on experience with telecom information models - resource, service, and product layer decomposition - and how they map to API contracts.
• Familiarity with AI/automation use cases in telecom: AIOps, predictive maintenance, autonomous network operations, intelligent order management.
• Working knowledge of the EU/US operator landscape (tier-1 and challenger CSPs, MVNOs, wholesale/fiber players) and the regional regulatory context - GDPR, EU AI Act, NIS2, FCC/CPNI - as it shapes solution design and data handling.

TECHNICAL SKILLS
• Proficient in API design and integration patterns - REST, GraphQL, AsyncAPI, event-driven architectures - within
telecom ecosystems.
• Able to read and produce architecture artefacts: solution blueprints, sequence diagrams, data flow diagrams, and
integration maps.
• Working knowledge of cloud platforms (AWS / Azure / GCP) and containerized deployment patterns relevant to telco
workloads.
• Comfortable evaluating AI/ML platform capabilities and articulating how LLM-powered or agentic solutions apply to
telecom operations.

MINDSET & BEHAVIOURS
• Credibility-first - earns equal trust with a CTO or a NOC team lead; speaks the language of both.
• Value-oriented - never pitches features; always leads with outcomes and quantified business impact.
• Curiosity-driven - stays current on telecom industry shifts (ORAN, network-as-a-service, AI-RAN)     

   and  weaves them into solution narratives.
• Collaborative closer - works the deal as a team sport alongside sales, product, and delivery; no lone-

   wolf behavior.

PREFERRED QUALIFICATIONS
• B.S. / M.S. in Telecommunications, Computer Science, or Engineering; TM Forum certifications (eTOM / Frameworx Practitioner) and TOGAF a strong plus.
• Prior roles at a telecom operator, network equipment vendor, or systems integrator in a presales or architecture capacity.
• Published thought leadership, TM Forum Catalyst participation, or conference presentations in the telecom/OSS/BSS space.
• Established relationships within EU/US telecom operator accounts and eligibility to work and travel across both regions; comfort operating across EU/US time zones.