Technical Account Manager

About Talroo 

We are honored to be recognized as a multi-award winning organization. Talroo has been consistently recognized as a Top Workplace and a Best Place to Work in Austin. We've been ranked the last five years by Inc. 500/5000 as one of the fastest growing companies in the U.S. You'll also find us on the Austin Business Journal's Fast 50 growth awards list multiple times. We're growing the right way, and we need exceptional talent to help us build upon our successful story.

Talroo is helping organizations like Uber, McDonald’s, UPS, The Home Depot, Target and more, find and hire their essential workforces. Our data-driven job and hiring event recruiting platform turns the Internet into a help wanted sign. Our pay-for-performance model enables customers to maximize efficiency, not waste spend, and hire employees faster than they could with any of our competitors.    
 
Rather than drive customers to a destination site, Talroo uses a consumer marketing approach to deliver job opportunities to candidates where they are already spending time online. Similar to what Google AdSense and Facebook Ad Networks do for their advertisers, Talroo uncovers the right candidates that companies are looking to hire.  
 
Talroo leverages a search-and-match algorithm powered by state-of-the-art AI technologies. Our deep-learning processes analyze billions of signals daily, assessing the job seeker-employer relationship in real time. This produces significantly better search results for the job seekers, and higher quality applicant matches for the employer. 

While we focus on providing amazing results and service for our customers, within our exciting company you’ll also find a high-performance environment of collaboration, encouragement, transparency and fun.

About the position: 

Technical Account Managers manage the day-to-day performance of Talroo’s customers while striving to maximize ROI and lifetime customer value.  You will be the authority on data, optimization, and support establishing your customers as raving fans of Talroo.  Learn and sharpen your SQL skills and diagnose integration issues using products like Postman.  You will help onboard some of the nation’s top companies working in partnership with Account Executives, Account Managers and fellow sales engineers to present a cohesive, team-oriented approach to customers.  

We are looking to hire someone who has a competitive spirit who strives to be a top performer— an entrepreneurial self-starter who requires minimal supervision with excellent communication skills and high curiosity. You are motivated to find solutions to challenges as they occur. You have a genuine interest in delivering the right solution, to the right client, every single time. You're eager to learn from failures - not just from successes.   

This position is fully in-office, Monday through Friday, from 9:00am-5:30pm. Our office is in northwest Austin, TX (about 9 miles from downtown).

Relocation reimbursement is offered for this role if moving from outside the greater Austin, TX area.

Compensation for this position will be $100k/year plus commission.

Note: Final round of interviews will take place on-site at our Austin, TX headquarters (no virutal option). Depending on location, Talroo will cover flight, hotel, and local transportation/food costs, or will reimburse a mileage fee if within driving distance.

As a Technical Account Manager at Talroo, you will: 

• Accurately onboard clients in the Talroo platform
• Continually monitor dedicated accounts and make optimizations (bids, budgets, segmentation and overall ROI) to facilitate best performance and consistent improvement, budget fulfillment and overall client retention quarter over quarter  
• Work cooperatively and in the spirt of Talroo’s values to learn from and share knowledge with coworkers 
• Become a product expert and influence Talroo’s product roadmap.
• Provide appropriate product suggestions on a client-by-client basis  
• Minimize churn by enlisting all available corporate resources to solve problems & drive results 
• Prepare and conduct regularly scheduled trend and metric reviews with clients  
• Resolve technical, product and account issues as they occur  
• Accurately document all relevant activity in Salesforce  

What we are looking for in a highly qualified candidate: 

• Current Bachelor's degree (or expected graduation by May 2026) in Business, Economics, Mathematics, Computer Science, or a related field.
• Very adaptable and open to change in a fast-paced team environment  
• Creative problem solving (must love data and analytics)  
• Relentless passion to win
• Excellent communication skills and interest in sales / account management
• High level of natural curiosity to challenge the status quo
• Willingness to learn and utilize SQL
• Excellent verbal and written communication, presentation, and interpersonal skills 
• Be kind to customers (internal and external)
• Be hungry to learn and grow
• Must reside in the greater Austin, TX area to fulfill this in-office position (relocation reimbursement is available for this role)
• Must be eligible to work permanently in the United States without employer sponsorship  at any time now or in the future

Benefits: 

• Highly competitive salary & total compensation
• Company-paid gym membership or Classpass 
• Comprehensive, company-paid health, vision, and dental insurance premiums for you and your dependents 
• 401(k) retirement plan with 3% employer contribution 
• Paid company holidays and unlimited PTO
• Awesome company events

Talroo is proud to be an Equal Opportunity Employer. Candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.