Program Manager
Legal Response Team
Posted on 1/12/2023
San Francisco, CA, USA
Experience Level
Desired Skills
  • Manage strategic projects from initial conception through implementation across multiple areas
  • Collaborate with teams to manage expectations and guide consensus amongst projects
  • Create and build on existing metrics to provide visibility to senior leadership
  • Understand workflows and current tooling capabilities in order to manage tooling requests and issues
  • Use quantitative and qualitative methods to synthesize clear takeaways and recommendations for complex business problems
  • Use datasets to make informed decisions and find areas of improvement
  • Identify gaps across workflows, develop root cause analyses, and proactively propose and lead continuous improvements in response to changing circumstances
  • Create and manage documentation for all workflows and policies
  • 3+ years work experience in consulting, program management or related roles
  • Analytical backbone--you easily gather and present data for decision-making and the ongoing tracking of success metrics
  • You freely find opportunities for improvement, and you're motivated to lead initiatives from start to finish
  • Strong stakeholder management skills--you're adept at improving processes you don't directly own, and know how to leverage the skills of multiple teams
  • You efficiently present ideas, updates and results to key stakeholders at various levels
  • Hyper-organization--you have a track record of managing projects
  • Comfort with ambiguity--you approach initiatives with positivity and are excited to drive them successfully through completion
  • SQL and coding experience
Desired Qualifications
  • Program Management Certification
  • Familiarity with Notion and/or Asana
  • Six Sigma Certification
  • Technical writing skills
  • Experience in a fast-paced environment where you have made a measurable impact
  • Demonstrated interest in legal or safety

1,001-5,000 employees

Gaming communication platform
Company Overview
Discord's mission is to build an easy-to-use communication service that gives people a place to talk, build relationships, and belong.
  • Stay healthy - We take care of our team with comprehensive Medical, Dental, and Vision plans.
  • Parental perks - Spend some quality time with the next generation with parental leave, fertility, adoption, and surrogacy benefits.
  • Kick back - Stay refreshed with over 19 paid holidays, use-what-you-need sick days, and four weeks of PTO.
  • Commute easy - In a non-COVID world, get up to $270 per month for your commuting and parking needs.
  • The loadout - When we’re back in the office, enjoy daily catered lunches and snacks, a desk fund to make your space yours, and whatever you need for your computer setup, including a headphone allowance.
  • Wellness on us - Take advantage of a quarterly wellness allowance for your gym membership or other wellness activities. Virtual yoga every week!
  • Transgender benefits - Discord will reimburse up to $20,000 for any procedure related to transition.
  • Discord HQ - Our office is located in Potrero Hill, a little neighborhood in San Francisco near awesome coffee and food.
  • Relocation - Excellent relocation bonuses for new hires moving to San Francisco (once it’s safe to return).
Company Core Values
  • Upside Down Leadership
  • Small & Mighty Teams
  • Unleash Talent
  • It’s a marathon, not a sprint