Sales & Service Representative

Job Purpose:

Responsible for delivering responsive and committed support to customers; accountable for safe and effective branch operations aligned with MRC Global strategy for gross margin growth, and financial/operational performance.

Responsibilities:

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database;

• Maximize gross margin sales through careful analysis during the quote process;

• Identify and act on opportunities to increase market share by growing sales;

• Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;

• Assist outside sales and/or branch management in processing priority transactions;

• Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;

• Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;

• Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);

• Maintain and approve quality standards;

• Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;

• Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;

• Monitor expected ship dates to ensure timely delivery and expedite as needed;

• Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);

• Perform other duties as required;

• Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;

Qualifications:

Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.

• High School Diploma or General Education Degree (GED) and additional post-secondary training or education;

• Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience;

• Demonstrated competence in the use of computers and software applications;

• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;

• Ability to effectively present information in one-on-one and small group situations;

• Willingness and ability to be on call as needed to provide 24-hour service to customers;

• Willingness and ability to travel within and outside branch service area, with occasional overnight stays;

• Valid Driver’s license with the ability to meet the MRC Global vehicle policy.

Additional Qualifications:

• Must have the ability to provide documentation verifying legal work status;

• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;

• Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.

Working Conditions:

For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.