Full-Time
Global Support Operations Senior Director
Operational Excellence
Posted on 7/27/2026
GE Vernova
1,001-5,000 employees
Power, wind, and grid solutions provider
Compensation Overview
$165.6k - $248.4k/yr
No H1B Sponsorship
Remote in USA + 1 more
More locations: West Melbourne, FL, USA
Remote
 Customer Experience & Support (1) |
|---|
Get referred to GE Vernova
See people who can refer or advise you
- The role requires 15+ years of progressive leadership experience in Support Operations, Business Operations, Operational Excellence, Customer Support, or related leadership roles within a global technology organization.
- A Bachelor's degree in Business, Operations Management, or a related discipline is required.
- Significant experience leading large-scale outsourced or third-party support delivery models in complex global enterprise environments is required.
- Proven expertise in vendor governance, partner performance management, service-level agreement and key performance indicator ownership, and outsourced operations leadership is required.
- Demonstrated success driving operational excellence, process improvement, and continuous improvement initiatives at scale is required.
- Strong analytical problem-solving skills, with experience using data and insights to improve support and business outcomes, are required.
- Experience enabling support transformation through automation, analytics, and artificial intelligence-enabled capabilities is required.
- The candidate must be able to lead through influence in a highly matrixed, global organization.
- The candidate must have a strong leadership presence and the ability to drive accountability, clarity, and operational discipline across internal teams and external partners.
- The candidate must be legally authorized to work in the United States.
- Partner with Support leadership to define and execute the Global Support Operational Excellence strategy, identify regional inconsistencies and process gaps, and drive standardization and scalability aligned with business priorities and customer outcomes.
- Evaluate regional best practices and implement scalable global solutions that improve consistency while supporting business needs.
- Drive continuous improvement initiatives to simplify processes, eliminate waste, improve productivity, and foster accountability, innovation, and operational excellence.
- Establish standard operating practices and governance frameworks that enable a predictable and high-performing Support organization.
- Lead operational planning, capacity planning, and business forecasting and pacing activities to improve predictability and ensure achievement of quarterly financial and operational commitments.
- Develop and monitor key performance indicators, scorecards, and executive dashboards that provide visibility into operational health, customer support outcomes, financial performance, and organizational effectiveness.
- Analyze operational Support trends and provide recommendations to improve productivity, efficiency, customer satisfaction, and business performance.
- Drive operational initiatives that improve the customer support experience, strengthen contract renewals, protect recurring revenue, and support achievement of company financial objectives.
- Partner with Finance and Support leadership to identify opportunities that improve operational efficiency, optimize cost-to-serve, and contribute to earnings before interest, taxes, depreciation, and amortization performance.
- Drive day-to-day execution of strategic support partners by ensuring adherence to governance frameworks and achievement of customer, quality, productivity, and service delivery objectives.
- Partner with the TMO to monitor governance mechanisms, performance reviews, and improvement plans that drive accountability, transparency, and continuous improvement.
- Manage immediate transaction-level service interruptions and operational gaps by implementing corrective measures within current standard operating procedures.
- Serve as an escalation point for support delivery issues to the TMO.
- Monitor real-time compliance and support delivery metrics, establishing standard work that triggers proactive interventions and corrective measures when leading indicators signal declining operational health.
- Lead initiatives that improve operational maturity, partnering with regional Support leaders to remove barriers and align priorities across the global organization.
- Identify opportunities to leverage tool automation, analytics, artificial intelligence-enabled capabilities, and technology solutions to improve efficiency and reduce operational complexity.
- Influence organizational change and adoption of new processes, operating models, and business practices through leadership presence and cross-functional collaboration.
GE Vernova is a global energy company created in 2024 to support the electricity grid and the energy transition, with three focuses: Power, Wind, and Electrification. It sells large-scale equipment, signs long-term service agreements, and provides software to utilities, independent power producers, grid operators, and large industrial energy users. Its products include H-Class gas turbines that can burn natural gas with blends of hydrogen toward 100% hydrogen, Haliade-X offshore wind turbines up to 14.7 MW, and GridOS software that unifies grid data to help manage networks and integrate renewables. By combining hardware, services, and software under GE heritage, it aims to meet rising electricity demand while accelerating decarbonization across global energy systems.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
$17.7M
Headquarters
Cambridge, Massachusetts
Founded
2022
Get referred to GE Vernova
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q2 2026 revenue reached $11.1 billion, up 22% year over year.
- Orders surged 88% organically to $24.2 billion, expanding backlog by $13 billion.
- Data-center orders exceeded $5 billion year to date, driving grid demand.
What critics are saying
- Wind remains pressured by Vestas, Siemens Gamesa, and weak offshore project economics.
- Europe-heavy Grid Solutions backlog concentrates execution risk if utility capex slips.
- Large gas and nuclear projects face delays, cancellations, and costly delivery failures.
What makes GE Vernova unique
- GE Vernova bundles Power, Wind, and Electrification under one 2024 spin-off.
- Its portfolio spans gas, nuclear, hydro, wind, grids, and digital electricity systems.
- Services exceed 55% of backlog, supporting recurring cash flow visibility.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Parental Leave
Mental Health Support
Relocation Assistance
Performance Bonus
Company News
GE Vernova has secured an additional $6 million in state funding for its $96 million Advanced Research Center on Balltown Road in Niskayuna, New York. The grant, awarded through the FAST NY programme, will fund water supply, road and stormwater management upgrades at the campus, offsetting roughly half of the $12 million in required infrastructure improvements. The company previously received $9.6 million in state tax credits linked to plans for creating 75 new jobs at the research centre, along with low-cost hydropower allocation. The site, separate from GE Vernova's existing River Road labs, will house energy technology research including a direct air capture carbon system currently under testing. GE Vernova earned nearly $5 billion in 2025 on $38 billion in revenue, with a market value of $242 billion.
ThinkLabs has raised $28 million USD ($39 million CAD) in a Series A round led by Energy Impact Partners to help power grids manage surging demand from AI data centres. Nvidia's venture fund NVentures and Edison International participated, alongside returning investors including GE Vernova. The Canadian-led, New York-based startup provides physics-informed AI software that creates digital twins of power grids, simulating scenarios to help operators maintain reliability and reduce outages. The platform reduces what would typically be a six-month, quarter-million-dollar study to under a day's analysis. Founded by former Toronto Hydro smart-grid department head Josh Wong, ThinkLabs spun out of GE Vernova in early 2024 with $6.8 million CAD in seed funding. The company will use the new capital to mature its product and expand features whilst focusing on the North American market.
President Donald Trump and Prime Minister Sanae Takaichi have unveiled a US-Japan energy investment plan potentially worth $40 billion, centring on small modular nuclear reactors. GE Vernova and Hitachi will develop BWRX-300 reactors in Tennessee and Alabama, whilst Japan will invest up to $33 billion in natural gas plants in Pennsylvania and Texas. The initiative forms part of a broader $550 billion bilateral investment fund agreed under a recent trade pact. It aims to address rising electricity demand from data centres and artificial intelligence infrastructure. However, most SMR designs await regulatory approval and none have been deployed on US grids. The agreement also covers critical minerals and industrial supply chains, with Japanese firms contributing components and participating in rare-earth projects across Indiana, Arizona and North Carolina.
GE Vernova shares have risen 14.8% over the past three months, outperforming its Zacks Alternate Energy – Other industry's 4.1% growth. The company is benefiting from surging electricity demand driven by AI data centre expansion, creating strong opportunities for its turbines and grid equipment. GE Vernova is improving profitability in its wind segment through cost controls and portfolio optimisation, whilst its gas power and power services businesses continue strong performance. In March 2026, the company secured a contract for a 100-megawatt wind farm in Italy, supplying 17 turbines plus maintenance support. The company is expanding its Italian manufacturing facility to boost production of transformer components and advancing its BWRX-300 small modular reactor project in Poland, strengthening its position in the nuclear power market.
BlackRock is advising investors to focus on AI energy stocks rather than big tech companies in 2026, as AI data centres drive a surge in power demand. Deloitte anticipates a 30-fold increase in US AI data centre power consumption between 2024 and 2035. Three promising investments include Bloom Energy, which provides hydrogen fuel cell solutions for onsite electricity generation. The company reported $778 million in revenue last quarter, up 36% year over year, with analysts expecting accelerated growth. Constellation Energy, America's leading nuclear power provider, is restarting a Three Mile Island reactor to supply Microsoft's AI data centre. The company generates over two-thirds of its electricity through nuclear power. GE Vernova, General Electric's power production spinoff, reported orders up 34% to $59.3 billion, with a $150 billion backlog.