INACTIVE
Full-Time
Account Manager
Live Service Games
Posted on 3/19/2024
Cross-platform online gaming services provider
Mid, Senior
Remote in USA
Required Skills
Sales
Communications
Management
Marketing
Requirements
- Bachelors or relevant work experience or certification/courses.
- At least 5 years of experience as an Account Manager or in a client-facing role within the gaming or technology industry, with a focus on strategic client engagement.
- Advanced experience in core game development concepts, including milestone definition, industry-standard KPIs, and Metrics.
- Advanced experience in CRM (contact, pipeline management, and actively maintaining good CRM hygiene)
- Advanced experience in engaging in regular communications, managing expectations, and providing transparency to clients.
- Advance experience in AccelByte products and services or similar.
- Advanced experience in Account Planning or Project Management.
- Advanced experience in collaborating and partnering with the sales and marketing teams to develop and execute strategies.
- Basic experience in mentoring, managing, and setting the direction for others.
- Profound understanding of gaming backend technologies and software solutions.
- Exceptional communication and interpersonal skills at a strategic level.
- A high level of technical aptitude and the ability to understand and communicate complex technical concepts with ease.
- A deeply rooted customer-centric mindset combined with a passion for consistently delivering exceptional client experiences.
- Advanced problem-solving and negotiation abilities at a strategic level.
- Advanced project management skills and the ability to coordinate cross-functional teams on strategic initiatives.
- Eagerness to learn new tools and technologies.
- Proficiency in written and verbal English language.
- Flexibility to adjust to work routines/schedules, as required, to meet the needs of the company and the expectations of customers.
Responsibilities
- Collaborate with the Sales team to facilitate a seamless onboarding process for new clients, ensuring a clear understanding of their objectives, requirements, and expectations.
- Work closely with our technical teams, including solutions architects and engineers, to design and propose solutions aligned with the client's technical needs and project objectives.
- Cultivate strong, enduring relationships with clients, serving as their primary point of contact and trusted advisor for all AccelByte solutions.
- Act as a bridge between clients and technical teams, ensuring effective communication and that client needs are met throughout the project lifecycle.
- Collaborate with clients to collect and document their technical requirements, ensuring alignment with our capabilities and offerings.
- Manage and coordinate projects, including timelines, milestones, and deliverables, to ensure the successful implementation of solutions.
- Maintain regular and clear communication with clients, providing updates on project progress, technical advancements, and industry trends.
- Address client concerns or technical issues promptly, collaborating with technical teams to find effective solutions.
- Lead contract renewals and negotiations to establish long-term, mutually beneficial relationships with clients.
- Perform other duties as assigned.
AccelByte provides a battle-tested game backend that supports cross-platform accounts, matchmaking, in-game store, and analytics, with a strong emphasis on seamless cross-platform play and progression. The technology enables comprehensive online game services with a focus on seamless crossover between titles.
Company Stage
Series B
Total Funding
$70M
Headquarters
Bellevue, Washington
Founded
2016
Growth & Insights
Headcount
6 month growth
↓ -13%1 year growth
↓ -4%2 year growth
↑ 16%INACTIVE