Full-Time
Mental Health Clinical Case Manager
Updated on 8/3/2026
KMRG, LLC
Compensation Overview
$95k - $115k/yr
Raleigh, NC, USA
In Person
Statewide travel and occasional overnight or weekend travel may be required.
Category
 Medical, Clinical & Veterinary (1) |
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Required Skills
Microsoft Office
Quality Assurance (QA)
Care Coordination
HIPAA
Requirements
- A minimum of 3 years of clinical mental-health experience.
- Experience conducting behavioral-health assessments and providing clinical case management.
- Experience developing care plans and monitoring treatment, risk, and readiness concerns.
- Experience coordinating referrals and care across providers, leadership, and community resources.
- Knowledge of crisis intervention, safety planning, emergency referrals, and high-risk case management.
- Experience maintaining accurate clinical documentation and confidential records.
- Ability to prepare case summaries, reports, readiness updates, and program metrics.
- Knowledge of Microsoft Office and ability to learn Government medical-readiness and case-management systems.
- Graduation from a nationally accredited or certified program in behavioral health, mental-health counseling, social work, marriage and family therapy, psychology, psychiatric nursing, or a related behavioral-health discipline.
- A current, valid, and unrestricted North Carolina license permitting independent clinical practice.
- Maintenance of all continuing-education requirements necessary to sustain licensure and credentialing.
- Successful completion of applicable background-investigation and fingerprinting requirements.
- Maintenance of required professional liability insurance.
- Sustained professional licensure, credentialing, privileging, certifications, and continuing education.
Responsibilities
- Provide clinical case-management services for Soldiers enrolled in the Psychological Readiness Program.
- Conduct biopsychosocial assessments and identify behavioral-health needs.
- Develop individualized case-management plans.
- Monitor progress toward treatment, recovery, retention, and readiness goals.
- Assess behavioral-health risks and functional impacts on military readiness.
- Identify barriers to care and facilitate appropriate interventions, referrals, and resource connections.
- Track treatment, profile, evaluation, and readiness compliance.
- Document case-management actions and report significant concerns through appropriate channels.
- Support continuity of care throughout treatment and recovery.
- Coordinate care across military, civilian, community, and multidisciplinary partners.
- Connect Soldiers with military, Department of Veterans Affairs, civilian, and community resources.
- Facilitate timely access to appropriate behavioral-health services.
- Monitor referral completion and treatment engagement.
- Promote continuity of care between providers, programs, and resources.
- Assist Soldiers in navigating military, civilian, community, and Department of Veterans Affairs behavioral-health resources.
- Deliver referral-management and behavioral-health resource-coordination support.
- Conduct risk screenings within the authorized scope of practice.
- Assist with responses to behavioral-health crises.
- Develop safety plans and coordinate crisis-intervention and emergency behavioral-health services.
- Address suicidal or homicidal ideation, substance misuse, domestic violence, and other high-risk concerns.
- Ensure appropriate notification, referral, follow-up, and documentation.
- Monitor high-risk cases until stabilization or transfer to an appropriate level of care.
- Participate in multidisciplinary reviews of complex and high-risk cases.
- Support psychological- and medical-readiness activities.
- Monitor behavioral-health concerns that may affect military readiness, retention, deployability, or duty performance.
- Coordinate medical-retention reviews.
- Track behavioral-health profiles and readiness requirements.
- Contribute to deployment-related behavioral-health activities.
- Assist with medical-retention determination actions.
- Manage Medical Evaluation Board case coordination.
- Facilitate Integrated Disability Evaluation System case coordination.
- Provide line-of-duty-related behavioral-health case management.
- Deliver command consultation and case consultation through appropriate channels.
- Support mobilization and demobilization activities.
- Attend required health assessments, readiness processing, mobilizations, and medical-readiness events.
- Maintain accurate and timely clinical documentation and case records.
- Update required case-management tracking systems.
- Enter information into authorized medical-readiness and case-management systems.
- Verify completion of required data entry and documentation after services are provided.
- Prepare case summaries, readiness updates, reports, and program metrics.
- Ensure records support continuity of care, readiness determinations, quality-assurance activities, and program-reporting requirements.
- Protect health information, personally identifiable information, and sensitive case records.
- Comply with federal and state laws, HIPAA, the Privacy Act, Army regulations, NCARNG policies, and program procedures.
- Correct identified documentation deficiencies within established timelines.
- Participate in quality-assurance and program-improvement activities.
- Participate in multidisciplinary case reviews.
- Attend staff meetings, training events, consultation processes, and quality-assurance activities.
- Provide behavioral-health resource coordination and system-navigation support.
- Communicate procedural information to authorized North Carolina Army National Guard medical personnel as needed.
- Submit written updates regarding changes in applicable processes within required timeframes.