Full-Time
IVR Quality Assurance Analyst
vTech Solution
501-1,000 employees
Managed IT services with cloud computing.
No salary listed
East Lansing, MI, USA
In Person
Bachelor's
 QA & Testing (1) |
|---|
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- Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing.
- Experience leading projects to completion.
- Candidate MUST possess excellent communication skills and be a self-starter.
- Working Experience in a formal Software Development Life Cycle and Software Testing Life Cycle process and testing methodologies; and adherence to good testing practices.
- Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing.
- Proficiency in identifying Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects.
- Ability to effectively communicate with QA Analysts, Test Leads, Developers and Business Analysts.
- Must have previous IVR and interface testing experience, including skills based routing testing.
- Bachelor’s Degree in Information Technology, or Business – required.
- Excel and Rational Experience.
- QA Certification.
- Excellent written and verbal communication skills.
- Communicate and interact with the business planning and development teams during the requirements development process.
- Create scenarios to meet the validation of acceptance criteria of customer requirements.
- Performing all system test related activities in support of the business requirements for the provision of new and updated systems.
- Performing smoke, functional, end to end and integration testing.
- Attend meetings comprising business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters.
- Ensure that test scenarios and scripts are prepared utilizing standard templates and adheres to quality standards and guidelines.
- Ensure complete scope of test coverage.
- Create, execute and ensure test results are accurate for assigned work products.
- Participate in defect management activities through identifying, logging and re-testing.
- Support and assist business users regarding the test planning, testing activity, and test results analysis for UAT.
- Ensure that tasks are completed on time and within budget.
- Escalate issues and risks early and appropriately to test lead.
- Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities.
- Carry out other tasks as needed
vTech Solution provides managed IT services, cloud computing, and professional staffing to help organizations handle their technology needs. The company works by integrating specialized software, security protocols, and AI tools into a client's existing infrastructure while offering project management and staff augmentation to fill technical gaps. Unlike many competitors, vTech combines a broad portfolio of technical services with a long-standing, verified track record of growth and strict management processes to ensure projects stay on budget. Their goal is to improve client success by delivering high-quality technical support and modern IT practices while maintaining a supportive environment for their employees.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Washington DC, District of Columbia
Founded
2006
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Simplify's Take
What believers are saying
- vTech won a Federal Reserve support contract on January 29, 2026.
- USDA awarded delivery order 1232SA24F0065 on July 13, 2026, worth $1.14 million.
- PrimerFP shows $11.7 million returning to market over the next 24 months.
What critics are saying
- The November 2024 data breach exposed Social Security numbers and triggered legal scrutiny.
- Federal revenue concentration is high: USDA, Treasury, and Commerce drive most obligations.
- A contract loss in 2027 could hit vTech hard because pipeline visibility is limited.
What makes vTech Solution unique
- vTech won Treasury support in January 2025, proving federal IT credibility.
- Its 2025 SOC 2 Type II audit strengthens trust for regulated clients.
- The firm spans cloud, cybersecurity, AI, and managed services under one roof.
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Company News
vTech Solution ranked #4 on Washington Business Journal's 2026 Corporate Diversity Index for Midsize Companies. * Published Date: June 18, 2026 Washington, D.C. - July 18, 2026 - vTech Solution, Inc., a leading technology services and staffing partner serving federal, state, local, education, and commercial organizations, is proud to announce its inclusion on the Washington Business Journal's 2026 Corporate Diversity Index - Midsize Companies list, earning the #4 ranking. This recognition highlights vTech Solution's continued commitment to building a diverse, inclusive, and people-first workplace where employees from different backgrounds, experiences, and perspectives can grow, lead, and make an impact. "At vTech Solution, diversity is not just something we celebrate - it is part of how we lead, collaborate, and deliver," said Haresh Vataliya, CEO of vTech Solution, Inc. "Being ranked #4 on the Washington Business Journal's Corporate Diversity Index for midsize companies is a proud moment for our entire team. This recognition reflects the culture we are building together and the values that continue to guide our growth." As a minority-owned business, vTech Solution has consistently emphasized opportunity, representation, and empowerment across its workforce and leadership. The company's people-first culture is built on core values of Integrity, Innovation, Collaboration, Accountability, and Empowerment, supporting an environment where employees are encouraged to contribute ideas, strengthen partnerships, and deliver meaningful outcomes for clients. vTech Solution provides services across digital modernization, cloud infrastructure, managed IT services, security and compliance, advanced AI, professional services, and workforce solutions. Its diverse team plays a critical role in helping organizations modernize operations, strengthen cybersecurity, improve digital service delivery, and support mission-focused transformation. The Washington Business Journal's Corporate Diversity Index recognizes companies in the Greater Washington region for their commitment to diversity within their organizations. vTech's #4 ranking among midsize companies reflects its ongoing focus on cultivating an inclusive workplace and advancing equitable opportunities across the organization. "This achievement belongs to every member of the vTech team," added Vataliya. "Our employees bring the talent, perspective, and dedication that make vTech stronger every day. We are honored by this recognition and remain committed to creating a workplace where people feel valued, supported, and empowered to succeed." About vTech Solution, Inc. vTech Solution, Inc. is a technology services and staffing partner delivering secure, scalable, and mission-focused solutions for government and enterprise organizations. The company supports clients through digital modernization, cloud infrastructure, managed IT services, security and compliance, advanced AI, professional services, and workforce solutions. Guided by its mission to empower customers, employees, and partners to succeed, vTech continues to deliver innovation, reliability, and measurable impact.
Managed IT services firm vTech Solution has appointed Chirag Suthar as senior director for growth and strategy of its state, local and education division, bringing over 25 years of leadership and business development experience to the post.
IT service provider vTech Solution is collaborating with Elastic to deliver advanced technology solutions enabling government agencies and commercial enterprises to enhance their decision-making and operational efficiency.
Washington, D.C.-based vTech Solution has appointed Marc Andersen, a senior partner at professional services company EY, as a member of its board of advisers.
Washington, DC-based IT firm vTech Solution has been named one of Financial Times – The Americas’ Fastest Growing Companies 2023, marking the fourth consecutive year that the company has made the prestigious list of the region’s most dynamic and promising companies.