Full-Time

Application Support Manager

Confirmed live in the last 24 hours

Goodleap

Goodleap

501-1,000 employees

Point-of-sale platform for sustainable home upgrades

Consumer Goods

Mid

Remote in USA

Required Skills
Agile
Communications
AWS
Customer Service
Requirements
  • At least 3-5 years managing proprietary software support teams
  • Technical background with a keen understanding of broader business needs and strategy
  • Proven ability to collaborate across all departments
  • Proven ability to deliver projects on time by leveraging your experience in development processes, work estimation, and optimal resource allocation
  • Strong presentation and technical writing skills to effectively communicate with other teams
  • Ability to juggle multiple projects and prioritize work accordingly
  • Experience with Agile/Scrum methodology
  • Technology exposure to AWS Services like CloudWatch, DynamoDB, Elastic search, Cognito, S3, IAM etc.
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills
  • Bachelor’s Degree or equivalent experience
  • Experience with Loans or FinTech (preferred)
Responsibilities
  • Lead Application Support team members with an emphasis on development and growth
  • Objectively measure team performance and provide guidance to improve and ensure high levels of client service
  • Focus on informing the prioritization and tracking the resolution of known issues
  • Use metric-driven projections to manage the staffing model of the team
  • Work to eliminate obstacles and roadblocks to ensure your team can focus on execution
  • Proactively search for ways to improve and optimize our support tools and processes and reduce our SLA response time
  • Work to understand customer pain points and monitor trends and patterns
  • Advocate better customer experience and support process by partnering with the Product Management team to prioritize scalable system solutions
  • Maintain relationships with Business Development, Customer First Advocate, and Partner Relations teams to facilitate efficient handling of requests and seamless hand-off
  • Regularly provide updates to senior leaders, stakeholders, partners, etc.
  • Effectively tailor communications to the appropriate audience to ensure broad alignment, awareness, and advocacy of the product
  • Manage stakeholder relationships, reviewing performance and issues lists to help drive faster response times and higher quality

GoodLeap provides a point-of-sale platform specializing in financing sustainable home improvements like solar panels and energy-efficient systems. Their proprietary technology not only backs flexible payment solutions making eco-friendly upgrades more accessible for homeowners but also supports a significant network of sales professionals. Furthermore, their collaboration with GivePower to aid in supplying clean drinking water globally underlines a strong commitment to societal and environmental impact. This makes them a compelling place to work for those looking to innovate in the sustainable technology space while contributing positively to global challenges.

Company Stage

Private

Total Funding

$1.6B

Headquarters

Roseville, California

Founded

2003

Growth & Insights
Headcount

6 month growth

8%

1 year growth

19%

2 year growth

33%