Manager – Account Management @ Figma

Manager – Account Management

Posted on 2/27/2023

INACTIVE

Locations

San Francisco, CA, USA • New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

5+ years of experience in sales (preferably SaaS)
2+ years in management (preferably Account Managers or Account Executives)
Strong experience building and leading successful, collaborative, and hard-working sales teams
Consistent track record of success exceeding expansion revenue targets
Ability to thrive in a constantly evolving and growing environment
Understanding of our technical and competitive landscape

Responsibilities

Be accountable for the engagement, expansion, and retention of our fast-growing customer base in the mid-market segment (companies of <2,000 employees)
Interview, hire, and train new team members as we scale the organization
Lead a team of motivated and diverse individuals to foster an environment of success
Provide ongoing feedback and coaching to your team based on our sales methodology while also guiding their career development
Participate in customer meetings and workshops while also sharing the voice of the customer with our product, design, and engineering teams
Help shape and further develop Account Management processes and strategic initiatives - especially those aligned with operating at scale as your team will each have books of 150+ accounts
Test and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories
Develop strong internal partnerships and collaborate cross-functionally to increase revenue opportunities

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

Figma is growing our team of passionate people on a mission to make design accessible to all. Born in the browser, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

Figma is looking for a Manager of Mid-Market Account Management to join our dynamic team of creatives, engineers, marketing wizards, and brilliant business folks. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma we think outside the box, lift constraints that block our imagination everyday and we expect you to do the same. With this role you’ll get in at the ground floor in a fast-growing sales organization. You’ll lead a team that drives meaningful relationships with our existing customer base in a way that adds value to their experience and revenue to our bottom line.

Figma is growing and moving fast. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Solutions Architects, Operations, Product, Marketing, and Enablement. Your team of Mid-Market Account Managers will be responsible for the engagement, expansion, and retention of our rapidly growing customer base. You will report to the Director of Account Management.

What you’ll do at Figma:

Be accountable for the engagement, expansion, and retention of our fast-growing customer base in the mid-market segment (companies of <2,000 employees)
Interview, hire, and train new team members as we scale the organization
Lead a team of motivated and diverse individuals to foster an environment of success
Provide ongoing feedback and coaching to your team based on our sales methodology while also guiding their career development
Participate in customer meetings and workshops while also sharing the voice of the customer with our product, design, and engineering teams
Help shape and further develop Account Management processes and strategic initiatives - especially those aligned with operating at scale as your team will each have books of 150+ accounts
Test and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories
Develop strong internal partnerships and collaborate cross-functionally to increase revenue opportunities

We’d love to hear from you if:

5+ years of experience in sales (preferably SaaS)
2+ years in management (preferably Account Managers or Account Executives)
Strong experience building and leading successful, collaborative, and hard-working sales teams
Consistent track record of success exceeding expansion revenue targets
Ability to thrive in a constantly evolving and growing environment
Understanding of our technical and competitive landscape

Read more about our team

At Figma, one of our values is “grow as you go.” We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma’s Privacy Policy.

501-1,000 employees

Website

Collaborative online design tools

Company Overview

Figma's mission to make design accessible to everyone. The company operates a suite of suite of industry leading collaborative design tools.

Benefits

Competitive salary & equity
Retirement with company contribution
Mental health and wellness benefits
Company recharge days
Work from home stipend
Health, Dental, & Vision
Parental leave & fertility support
Generous PTO
Learning & development stipend
Cell phone reimbursement

Company Core Values

Build community - We’re multiplayer people who love the weird, wonderful magic that happens when people connect. We build bridges — with both our Figmates and our users.
Run with it - Building Figma is about taking initiative, being bold and charting a new course, not running a playbook. Figmates are building the future of design by tackling big, scary, exciting challenges like Figma’s future depends on it. Because it does.
Love your craft - We build for builders and try to make complex things feel simple. We ask why until we get to the core and continually focus on solving the right problem, not just shipping work.
Grow as you go - Everyone’s a work in progress, and we’re here to help each other grow. With humility and curiosity, we give and get the ❤️ and 💯, and the direct feedback we all need to become great.