Support Engineer

Kognitos is at the forefront of revolutionizing the trillion-dollar hyper-automation market. Our mission is to redefine how software is built and maintained by leveraging cutting-edge multi-agent automation platforms. We are pioneering advancements in agentic workflows, enabling machines to reason, plan, and execute tasks in a deterministic fashion.

Our approach elevates debugging to English, bypassing traditional programming languages that struggle to adapt to runtime surprises. Kognitos is building "HAL"—but the friendly, helpful kind—to create systems that align AI safety with business value, solving challenges in efficient fine-tuning, multimodal reasoning, and real-world adaptability.

Our team includes top engineers from Google, Microsoft, Meta, Amazon, Pure Storage, and leading tech startups. Many of our engineers have studied at IIT, Georgia Tech, Carnegie Mellon, Stanford, UC Berkeley, University of Washington, UIUC, Caltech, and the University of Michigan.

With offices in San Jose, CA, and Bangalore, India, we’re building a global center of excellence in AI automation.

At Kognitos, you won’t just build software—you’ll help shape the future of AI-driven automation.

Founding Support Engineer (Customer Experience Engineering)
 Location: Hybrid- Bangalore

Team: Customer Experience

Reports to: VP of Engineering

At Kognitos, we’re rewriting how enterprises interact with software—using plain English and the power of Generative AI. Our automation platform is transforming how work gets done, and our customers are at the heart of this revolution.

We’re looking for a Founding Support Engineer who’s not just a troubleshooter, but a customer advocate, technical guide, and product collaborator. You’ll be the face of Kognitos for our customers—solving problems, identifying patterns, building scalable solutions, and shaping the future of how support works in an AI-native world.

What You'll Own:

Be the First Line of Impact:

• Diagnose and resolve complex technical issues related to automation flows, GenAI prompts, integrations, and performance.

• Help customers build and troubleshoot automation scripts using natural language, code, or a blend of both.

Build Customer Relationships that Stick:

• Engage customers through email, video, and ticketing systems. Provide timely updates, empathetic support, and thoughtful solutions.

• Be a proactive technical advisor for strategic customers—reviewing automation code and helping optimize their workflows.

Level-Up the Product Experience:

• Collaborate with Engineering to escalate bugs, improve product usability, and reduce recurring support issues.

• Drive key KPIs like case deflection, time to resolution, and CSAT by improving serviceability and documentation.

Make Support Smarter and Scalable:

• Create self-service content and training material to power GenAI-driven support experiences.

• Reduce inbound volume through smarter tooling, knowledge bases, and intelligent monitoring.

Be a Founding Voice in Support:

• Help define what world-class technical support looks like at Kognitos.

• Mentor peers, share best practices, and raise the bar for customer experience.

What You Bring

• 5+ years in a technical role (support, QA, development) within a high-growth or enterprise SaaS environment

• Strong grasp of automation, integration workflows, and modern cloud infrastructure (AWS, Azure)

• Experience with GenAI concepts, prompt engineering, and reducing hallucinations

• Solid debugging skills, with familiarity in tools like Datadog, Intercom, Jam.dev, or equivalent

• Comfort writing or reading scripts in Python, Bash, or similar languages

• Clear, confident communicator—especially when breaking down complex issues for non-technical users

• BS in Computer Science or related field (or equivalent practical experience)

Work Logistics

• This is a shift-based role supporting our global customers, including occasional weekend or holiday standby

• Expect one weekend shift a month, with flexibility based on team rotation and business needs

Why Join as a Founding Support Engineer?
You won’t just solve tickets—you’ll help build the engine that powers AI-first enterprise automation. You’ll work cross-functionally, deeply influence product decisions, and be part of a founding team defining how humans and machines collaborate.

Final note

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal opportunities provider

Kognitos is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.