Field Specialist
Part-time
Posted on 3/10/2023
INACTIVE
Rivian

10,001+ employees

Electric vehicle manufacturer focused on sustainability
Company Overview
Rivian fosters a culture of courage, optimism, and grit, attracting a diverse team of adventurous individuals committed to making a positive global impact. The company's competitive advantage lies in its meticulous attention to vehicle capability, considering factors like tires, drive modes, and HVAC settings to optimize performance. As a leader in the automotive industry, Rivian's dedication to environmental sustainability and technical precision sets it apart from competitors.
Automotive & Transportation
Hardware

Company Stage

N/A

Total Funding

$25.3B

Founded

2009

Headquarters

Irvine, California

Growth & Insights
Headcount

6 month growth

8%

1 year growth

7%

2 year growth

20%
Locations
El Segundo, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • 1+ years' experience in customer service; previous EV experience a plus
  • At least 21 years of age
  • High School Diploma or GED required
  • Ability to work a flexible schedule between 20-30 hours on average per week to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
  • Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
  • Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
  • No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Ability to obtain and maintain local sales licenses if applicable in your state/province
  • Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location
  • Customer focused mindset
  • Adaptable to a fast-paced and constantly changing environment
  • Ability to multitask and prioritize tasks based on level of importance and urgency
  • Team-player with strong communication skills
  • Ability to work autonomously and consistently with limited direction
  • Empowered self-starter who can process and execute on complex information potentially in high stress environments
  • Willingness to work in various working conditions including being in a full service retail centeror unpredictable weather conditions
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Strong understanding of written and spoken English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Responsibilities
  • Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
  • Support new and existing customers as a Rivian product expert
  • Execute local registration documents with customers during delivery
  • Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
  • Professional, customer-focused approach to completing assignments and representing Rivian
  • Additional responsibilities as requested from the business