Support Engineer
Confirmed live in the last 24 hours
AvePoint

1,001-5,000 employees

Advanced platform for optimizing and securing SaaS operations.
Company Overview
AvePoint, a five-time Global Microsoft Partner of the Year, offers an advanced platform for optimizing SaaS operations and securing collaboration, serving over 17,000 clients worldwide. The company's competitive edge lies in its extensive reach through 100+ cloud marketplaces, enabling managed service providers to better support their SMB customers. With a strong culture of technical innovation and industry leadership since its inception in 2001, AvePoint is a promising workplace for those seeking to contribute to and grow in the SaaS industry.
Data & Analytics

Company Stage

N/A

Total Funding

$541.6M

Founded

2001

Headquarters

Jersey City, New Jersey

Growth & Insights
Headcount

6 month growth

10%

1 year growth

17%

2 year growth

25%
Locations
Richmond, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Microsoft Azure
Communications
SQL
Customer Service
CategoriesNew
Customer Success & Support
Customer Support
IT & Security
IT Support
Requirements
  • BA/BS Degree in an IT related field
  • 1 to 5 years of technical software support or help desk experience
  • Excellent written and verbal communication skills
  • Ability to work independently and within a highly collaborative team environment
  • Commitment to continuous education and drive to stay up-to-date with the latest technologies
  • Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS)
Responsibilities
  • Product Support
  • Customer Service
  • Serving as the support contact for customers
  • Analyzing complex issues
  • Overseeing interdepartmental collaboration
  • Contributing to public-facing articles
  • Learning about our technology