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Associate – Bank Ops Processing
Posted on 3/16/2023
United States
Experience Level
Desired Skills
  • Minimum 2+ years of experience handling consumer disputes and chargebacks in banking, financial services, or consumer finance
  • Experience in Bank Operations, payments and exception processing
  • Excellent communication skills, both written and verbal
  • Strong analytical and problem-solving skills
  • Excellent work ethic and motivation to grow professionally
  • An eye for detail, strong organizational skills and the ability to work independently and under pressure while demonstrating effective time management skills ensuring time is used efficiently and productively
  • Strong knowledge of ACH and credit/debit card rails while also having working knowledge of other payment channels operating rules
  • Experience with Zendesk a plus
  • Day to day dispute research and resolution for consumer transactions as per Regulation E, NACHA and MasterCard Rules and other Federal Regulations
  • Consumer Mobile Deposit processing, including check validation, check returns and adjustments as per procedures
  • Process stop payment request and account closures as per policies and procedures
  • Work with partner and external banks to address requests as well as documentation sharing
  • Independently execute decisions and take appropriate action on escalated requests from the Client Experience team
  • Tackle tough customer disputes working closely with other team members and management to get resolutions
  • Collaborate with the team to foster an effective environment that continuously improves processes and manages risk
  • Identify trends and patterns in customer disputes to escalate possible fraud to the appropriate team
  • Identify possible AML violations in customer disputes and escalate events to the Financial Crimes Team for further investigation
  • Keep abreast of new rules, regulations and reputational risks to assist in development, implementation and revision of current policies and procedures

201-500 employees

Personal finance & banking platform