Want to help everyday Americans build wealth? Financial inequality is increasing and too many people are getting left behind. At Stash, we believe in the power of simplifying investing, making it easy and affordable for everyday Americans to build wealth and achieve their financial goals.
We’re one of the fastest growing fintechs in the U.S. and have had another record-breaking year. In 2021 we almost doubled our headcount and valuation. Our personal finance app makes investing easy and affordable; this year our customers set aside more than $3 billion with Stash.
Prioritizing People is one of our core values and has been key to a healthy work-life balance and a great sense of fulfillment and inclusion. We employ a true people first - hybrid model. Live and work where you feel the most productive, whether that is in your home, in an office, or a combination of both. Anywhere in the US or UK.
Let’s solve complex problems and tackle wealth inequality.
As a Processing Associate you will report to the Bank Ops Processing Manager and will work independently, and with additional members of the Bank Operations team. You will play a key role in supporting the processing team by owning dispute investigation and resolution, consumer mobile deposit processing and addressing inquiries from the customer experience team.
In order to be successful, you will have strong knowledge of Regulation E, dispute life cycle management, and mobile check processing rules. You must be someone with a ‘can do’ attitude and who is effective with time management and strong adherence to SLA’s and resolution time frames.
You will play a key role in supporting the processing team in highlighting opportunities of process improvement and operational efficiency while delivering on commitments. To be successful in this role, you must ask questions and have a solutions-oriented mindset.
What you’ll do:
- Day to day dispute research and resolution for consumer transactions as per Regulation E, NACHA and MasterCard Rules and other Federal Regulations.
- Consumer Mobile Deposit processing, including check validation, check returns and adjustments as per procedures.
- Process stop payment request and account closures as per policies and procedures.
- Work with partner and external banks to address requests as well as documentation sharing.
- Independently execute decisions and take appropriate action on escalated requests from the Client Experience team.
- Tackle tough customer disputes working closely with other team members and management to get resolutions.
- Collaborate with the team to foster an effective environment that continuously improves processes and manages risk
- Identify trends and patterns in customer disputes to escalate possible fraud to the appropriate team.
- Identify possible AML violations in customer disputes and escalate events to the Financial Crimes Team for further investigation.
- Keep abreast of new rules, regulations and reputational risks to assist in development, implementation and revision of current policies and procedures
What we’re looking for:
- Minimum 2+ years of experience handling consumer disputes and chargebacks in banking, financial services, or consumer finance.
- Experience in Bank Operations, payments and exception processing.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills
- Excellent work ethic and motivation to grow professionally
- An eye for detail, strong organizational skills and the ability to work independently and under pressure while demonstrating effective time management skills ensuring time is used efficiently and productively.
- Strong knowledge of ACH and credit/debit card rails while also having working knowledge of other payment channels operating rules
- Experience with Zendesk a plus
#LI-BS1
#LI-REMOTE
At Stash it is our mission to help everyday Americans invest and build wealth. That includes people of all races, genders, and abilities, so it is important to us to acknowledge and address the issues of inequality in financial services head on.
Diversity and inclusion are essential to living our values, promoting innovation, and building the best products. Our success is directly related to our employees and we believe that our team should reflect the diversity of the customers that we serve. As an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds.
If you require any reasonable accommodations to make your application process more accessible please reach out to [email protected].
Invest in Yourself:
- Equity & Stash Accounts [Invest, Retire, Custodial, Bank]
- Flexible PTO
- Learning & Development Fund
- Work from Home Stipends
- Parental Leave [Primary & Secondary]
Recognition:
- Comparably’s Best Company for Diversity, Women, Culture, and more! (2022)
- BuiltIn’s Best Places to Work (2019, 2020, 2021, 2022)
- Forbes Fintech 50 (2019, 2020, 2021)
- Best Digital Bank, Finovate Awards (2020)
- Tearsheet Challenge Awards, Best Banking Card Product - Stock-Back® Card, 2020
- LendIt Fintech Innovator of the Year (2019 & 2020)
Salary Range: $61k - $92k
The base salary range represents the reasonably anticipated low and high end of the salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, experience and competencies, as well as internal equity and alignment with market data for companies of our size and industry.
**No recruiters, please**
