Compensation Overview

$75,600 - $94,500Annually

+ Target Incentive Compensation

Entry, Junior

New York, NY, USA

Requirements

1+ year(s) of working experience within a success/support environment
Bachelor's degree preferred but not required

Responsibilities

Master the Navan value proposition, solutions, and products
Establish consultative, results-driven relationships with multiple customers swiftly
Respond to customer requests whether they are experiencing a bug or requesting a training
Help customers through appropriate escalation steps to other teams
Problem solve for customers by any means necessary and create new processes where necessary
Provide feedback to scaled AM and product teams and think strategically about optimizing our team
Monitor consumption and satisfaction of current accounts; ensure total adoption of Navan to drive revenue

Navan is looking for exceptional Account Managers to scale our SMB segment. This segment is growing and changing quickly, so we need adaptable and strategic AMs to be a part of building this team. As an early member of the team you will have more opportunities to work strategically and collaboratively with other teams than you might in a more traditional role. Our team is passionate about working collaboratively and actioning on our own feedback.

What You’ll Do:

Master the Navan value proposition, solutions, and products
Establish consultative, results-driven relationships with multiple customers swiftly
Respond to customer requests whether they are experiencing a bug or requesting a training
- Help customers through appropriate escalation steps to other teams
- Problem solve for customers by any means necessary and create new processes where necessary
Provide feedback to scaled AM and product teams and think strategically about optimizing our team
Monitor consumption and satisfaction of current accounts; ensure total adoption of Navan to drive revenue

What We’re Looking For:

1+ year(s) of working experience within a success/support environment
Strategic: We are still ironing out our processes and want someone who will speak up if they see a better way to do things. We will listen. Navan is a complex product which requires you to think outside the box to solve problems
Strong communicator: You’ll have to work with many teams, and many customers (some not so happy). You’ll have to be empathetic and specific in communicating about different technical issues
Organized: Able to move quickly through and deliver on multiple tasks and priorities. You will be assigned to 300-500 accounts
Adaptable: You are flexible and patient with the needs of a scaling startup environment. Navan is a larger company but our team is small and changing quickly
Curious: You are always looking for an opportunity to learn, grow and get to the bottom of a complex customer issue
Collaborator: you enjoy working with others, providing feedback and helping your team streamline their process
Bachelor’s degree preferred but not required

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$75,600—$94,500 USD

Navan (fka TripActions)

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Website

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Navan offers an integrated travel and expense management platform, leveraging innovative technology to simplify travel booking and automate expense management, with real-time visibility and control over corporate travel and expenses, as well as global card issuing and reimbursements.

Company Stage

Series G

Total Funding

$2.4B

Headquarters

Palo Alto, California

Founded

2015

Growth & Insights

Headcount

6 month growth

↓ -11%

1 year growth

↓ -31%

2 year growth

↓ -65%

Benefits

Flexible Vacation: Take time off when you need it, just work with your manager.

Healthcare: Medical, dental, and vision for you and your family.

Commuter benefits: Pre-tax transit dollars, $70 a month to ease your commute.

Parental leave: All parents (birthing and non-birthing) are eligible for paid leave.

Health and Wellness: Annual wellness stipend and access to a full spectrum of resources.

Fuel for Connection: We provide in-office snacks and lunches*, fostering community and in-person connections.

Pet Friendly: Pet insurance with preferred rates and dog friendly offices*.

401k: We care about your future and offer a 401k retirement plan program and company match.

IATAN: Employees can register and receive access to thousands of travel related discounts.

Connectivity Allowance: We support our employees ability to work seamlessly and confidently while from home and offer a bi-weekly stipend

Learning & Development: Annual Learning and Development allowance to propel professional growth