Full-Time
Job-14696] Customer Experience
CX, Director & Design, Canada
Posted on 4/18/2024
CI&T
5,001-10,000 employees
Develops AI-powered digital solutions for brands
Senior, Expert
Toronto, ON, Canada
- Demonstrate expert written and verbal English language skills
- Degree in Business or Design Degree preferred
- Proven experience in a customer experience, design leadership, content strategy or customer research role (minimum of 15+ years experience)
- Excellent leadership skills with experience managing teams and developing staff
- Outstanding communication and interpersonal skills to effectively convey ideas and build relationships
- Strategic thinking with the ability to anticipate future needs and trends in customer experience and design
- Ability to facilitate complex workshops and drive to client consensus
- Customer-centric mindset with a passion for improving the customer experience
- Understanding of service design and/or other CX approaches
- Strategy Development: Design and implement comprehensive CX strategies that align with the company’s business goals.
- Team Leadership: Manage and expand the customer experience team. Provide training and mentorship to team members and ensure high-quality work-product for the client.
- Cross-functional Collaboration: Partner with CI&T delivery teams to create a seamless customer experience associated with digital products or services.
- Experience Design: Oversee the design and implementation of experience enhancements, design strategies and content delivery across product lines and customer service protocols.
- Customer Insights: Utilize analytics and customer feedback to derive actionable insights that drive improvement in the customer experience.
- Performance Metrics: Define and measure key CX metrics to assess effectiveness and identify areas for improvement.
- Innovation and Continuous Improvement: Stay abreast of industry trends and competitive insights to foster innovation within the team.
- Resource Management: Ensuring resources are used efficiently to maximize return for client spend.
- Client Management: Become a thought partner and trusted resource with our most senior clients, manage expectations and regularly present updates to senior stakeholders about the status, progress, and results of customer experience strategies and execution.
CI&T specializes in developing AI-powered digital solutions for global brands, building on over 28 years of experience in strategy, research, data science, design, and engineering. This makes them a leader in driving business transformation by delivering complete and scalable digital solutions that enhance customer experience, increase operational efficiency, and stimulate top-line growth. As a company that deeply integrates AI and data science into their offerings, CI&T offers a dynamic, forward-thinking workplace that fosters professional growth and innovation.
Company Stage
Seed
Total Funding
$8.1M
Headquarters
New York, New York
Founded
1995