Full-Time
Healthcare Coordinator
Deadline 2/18/27
PDS Health
Compensation Overview
$18 - $25.50/hr
Carson City, NV, USA
In Person
Travel may be required between offices.
Category
 Customer Experience & Support (1) |
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Required Skills
Patient Care
Patient Education
Requirements
- A high school diploma or general education degree (GED) is required.
- Travel may be required between offices.
- Knowledge of office practices, technology applications, and patient insurance is required.
- The role requires results-oriented behavior, including setting realistic goals, meeting commitments, persistence, and prioritizing daily work to achieve results.
- The role requires a patient-advocate approach that is flexible, adaptive, empathetic, passionate, and ethical.
- The role requires process-focused operation, including data-driven decision-making, attention to detail, organization, structured work, knowledge of operational processes, and computer proficiency.
- The role requires financial acumen, including understanding profit drivers, using metrics to manage, building financial understanding among staff and clinicians, and understanding local market drivers and competition.
- The role requires influencing skills, including active listening and observation of behavior and creating a mutually beneficial need for change.
- The role requires self-motivation, reliability, and the ability to work independently and as part of a team.
- The role requires the ability to multitask effectively without compromising work quality.
- The role requires excellent interpersonal, oral, and written communication skills.
- The role requires the ability to handle and maintain patient-record confidentiality.
- The role requires organization and attention to detail in a fast-paced environment.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Gain a financial commitment from patients to start the dentistry diagnosed by the dentist.
- Achieve proficiency in the PDS system and use its tools, skills, and talents to assist patients in making the best decision for their wants and needs.
- Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
- Serve as the subject matter expert on available financial options so patients can choose dentistry that fits their budget.
- Professionally overcome common patient objections to starting treatment.
- Obtain necessary insurance pre-authorizations before patients complete treatment.
- Ensure the office exemplifies the Comprehensive Care Model and manage referrals outside the office.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly impacts metrics and results.
- Demonstrate stewardship of the PDS brand by making decisions consistent with the PDS brand framework.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
Desired Qualifications
- Prior coursework or on-the-job training in dentistry, insurance, or business.