Account Manager

About the role:

We're hiring an Account Manager to work with our in-house team dedicated to Lululemon. In this role, you will lead projects from concept to completion, providing the direction and control required to do this. You will build strong relationships with internal stakeholders and external clients. As the Account Manager, you are the key communicator on the status, risks and challenges of all the project deliverables, inclusive of budget and resource.

What you will be doing:

• Act as the primary point of contact for clients and stakeholders, including cultural partners and designers
• Facilitate clear and consistent communication between all parties to ensure project objectives and volumes are met
• Collaborate with other Project and Account Managers on both the client-side and agency-side to ensure seamless project execution
• Proactively address any potential challenges or roadblocks to maintain project timelines and quality
• Oversee high-volume traditional production work, ensuring accuracy and adherence to client specifications
• Maintain high attention to detail to avoid errors and ensure quality standards are consistently met
• Work as part of a larger Account Management team, particularly as the account grows
• Support and mentor junior team members as needed, fostering a collaborative and productive team environment
• Identify and implement efficiencies in current production processes to streamline workflow and enhance productivity

What you need to be great in this role:

• 5+ years in an Account Management or client facing role
• Excellent client engagement skills with the ability to proactively organize and influence clients and build strong and effective working relationships
• Exceptional account management skills to be the product owner working with the clients 
• Overall responsibility for the successful initiation of the project plan and execution with stakeholders, monitoring progress, controlling deadlines and closure of projects
• The ability to develop and put forward the best process in tackling data gathering and storing
• The ability to host clear, efficient and productive intake meetings for differing stages of a project from kick off, discovery and so on, using a project methodology  
• Great communication skills that are tailored for the recipients
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service

Req ID: 12554

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