Service Coordinator 2

Job Description:

Position: Service Coordinator II

Location Address: Carnegie Towers – Cleveland, Ohio

Work Type: Part – time  [25 hours a week)

# of Openings: 1

National Church Residences serves more than 46,000 seniors through our array of housing and health care services. With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled

Your Impact:

As a Service Coordinator, you won’t just fill a role – you’ll be a trusted advocate, a resource navigator and a vital connection point for our residents. We’re seeking someone who’s passionate about empowering residents in our senior housing community to live independently and confidently by connecting them to valuable programs and resources that enhance their quality of life and independence!

Where You’ll Work:

Carnegie Towers at Fairfax is an affordable, vibrant senior community for residents aged 55 and older, located across from the Cleveland Clinic in Cleveland, OH. Our handicap-accessible property offers beautifully renovated one- and two-bedroom apartments, along with amenities such as free parking, balconies, on-site management and service coordination, and 24/7 emergency maintenance. Residents enjoy a secure, welcoming environment with planned activities, a community room with kitchen, laundry facilities, and convenient access to shopping and transportation.

What You’ll Own:

• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
• Manage relationships, both internally and externally, exercising appropriate communication and interpersonal skills.
• Build meaningful relationships with residents to identify needs, conduct comprehensive assessments, and create individualized service plans that support aging in place.
• Organize and promote engaging wellness, educational, and life-skills programs that address physical, emotional, and social well-being.
• Maintain an up-to-date Resource Directory of community-based services, identify low-cost providers, and advocate for residents by negotiating discounts when possible.
• Deliver compassionate, high-quality customer service by proactively addressing resident concerns and helping them navigate daily challenges.
• Collaborate with property management and external partners to ensure residents have the support they need to remain safe and successfully housed.

How You’ll Stand Out:

• Bachelor’s degree in social work, human services, or a related field (preferred).
• 2+ years of experience in social services, ideally working with seniors, individuals with disabilities, or in housing/community-based settings.
• Strong knowledge of local resources and government programs such as Medicaid, Medicare, SNAP, transportation, and home health services.
• Demonstrated ability to advocate, organize, problem-solve, and follow through to connect residents with the support they need.
• Excellent communication, documentation, and organizational skills, with attention to detail in record keeping and service planning.
• Comfortable using Microsoft Office and case management systems for documentation and reporting.
• Compassionate and resident-centered, with a commitment to confidentiality and empowering independent living.

Why Join Us:

At National Church Residences, we’re committed to supporting those who support others. We offer a comprehensive benefits package that includes medical, dental, and vision insurance; generous paid time off and holidays; and a retirement plan with a 100% employer match on your pre-tax contributions up to 5%. You'll be part of a mission-driven team that values your work and invests in your future.

** Benefit programs may vary depending on full-time, part-time, or contingent status.

Want to know more? We can’t wait to tell you! Apply today! #jointhemission2

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.