Expert – Commercial Processes

Your Responsibilities

• Harmonize and standardize end-to-end (E2E) processes for Quotation to Cash (QTC) on a global scale
• Support digitization and automation of sales and customer service processes to achieve predefined efficiency targets
• Establish and support global communities of practice in sales and customer service to share best practices and align on standard business processes and technology deployment
• Develop a vision for the company’s customer service processes and technology landscape and coordinate stakeholders toward implementation
• Lead continuous improvement initiatives focused on automation and digitization of customer interfaces, ensuring implementation across countries
• Represent Global Commercial Operations in IT projects related to QTC
• Ensure compliance with internal policies and external regulatory requirements
• Manage strategic projects in the customer service domain, from concept to implementation•     
• Documentation and monitoring of business processes
• Advising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes.
• Planning, organizing, and conducting workshops and training sessions to optimize sales processes.
   

Your Profile

✔ Degree in Business Economics, IT, Finance, or a related field
✔ At least 3–6 years of experience in customer service, sales, business (process) management, or IT project management
✔ Knowledge of the pharmaceutical or medical technology industry is a plus
✔ Experience in IT project management and digital tool implementation
✔ SAP expertise in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution
✔ Strong knowledge of pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio)
✔ Excellent moderation, presentation, and project management skills
✔ Tech-savvy: Proficient in MS Office, CRM systems, SAP & modern communication tools
✔ Languages: Fluent English (spoken and written); additional languages are an advantage
✔ Willingness to travel internationally