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At Dexis, you will experience a corporate culture of inclusiveness, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Project
Through the Private Sector Engagement Modernization Contract (PSEMC), Dexis supports the U.S. Agency for International Development’s (USAID’s) Private Sector Engagement (PSE) Hub to expand and deepen collaboration with the private sector to achieve greater development outcomes. The PSE Hub’s mission is to create the institutional conditions, operating infrastructure, and capacity necessary to expand engagement with the private sector in the United States and partner countries. The PSE Hub works to transform and modernize how USAID does development by institutionalizing USAID’s PSE policy and delivering capacity- and systems-building support for PSE across all sectors, operating units, and countries where USAID operates. PSEMC supports Missions, Bureaus, and Independent Offices across USAID with PSE-focused needs.
About the Position
Dexis is seeking an Institutional Support Analyst to support USAID’s PSE Hub within the Bureau for Inclusive Growth, Partnerships, and Innovation (IPI). This position is embedded within the PSE Hub’s Institutional Support Team. Tasked with identifying and resolving internal systems barriers to PSE, the Institutional Support Team manages the creation, dissemination, and uptake of several new tools, models, and methods for private sector engagement across USAID, including, managing the PSCP APS for USAID’s use to easily collaborate with the private sector, promoting innovation in USAID’s private sector engagement, managing USAID’s EDGE Fund implementation and running USAID’s askPSE - an internally available electronic help desk to get ready answers to staff’s private sector questions.
The Institutional Support Analyst will work broadly across the Institutional Support Team’s priorities including reviewing and analyzing data and information, managing internal Agency PSE support and communication channels, and ultimately, helping to reduce barriers to PSE across the Agency. Specifically, the Institutional Support Analyst will develop, manage and track data related to PSE questions and needs from Agency colleagues, identify trends from that data to help inform decision making, and support the creation of communication materials that effectively document lessons learned from this work. Additionally, the Institutional Support Analyst will work closely with other teams across the PSE Hub to identify gaps and share knowledge with Missions, Bureaus, and Independent Offices (MBIOs) that support the replication and scale-up of promising new PSE tools/approaches being developed. The ideal candidate will be highly organized, analytically-focused, and a solid communicator. They will be a team player and motivated by the opportunities of an evolving team with shifting needs and priorities.
This is a full-time position with an immediate start date requiring three days per week in person at the Ronald Reagan Building in Washington, DC. This expectation may change following any future changes to Agency requirements.
Responsibilities
- Contribute to institutional knowledge and knowledge sharing by maintaining, managing, and organizing inquiries received through the PSE Hub’s internal consultation desk/email inbox and the PSCP APS response service;
- Identify common questions/needs, analyze trends, and track data over time to ensure responsiveness and contribute to team decision making; support efforts to convert these data into insights about Agency barriers to PSE and ideate solutions
- Ensure the Institutional Support Team’s efforts, data, and other materials align with and inform the larger PSE Hub monitoring, evaluation, and learning plan;
- Liaise with communications and KM team members to create internal and external communications materials, and implement identified communication and KM activities;
- Collaborate with PSE Hub and Agency colleagues to identify and develop content for blog posts and webinars; develop implementation guidance for MBIOs; and support content development for trainings to help publicize solutions to PSE Barriers identified via the team’s work;
- Coordinate amongst diverse stakeholders to crowdsource tool content and manage internal processes to publish and promote finished deliverables, tools, and communication materials.
- Other duties as assigned
Qualifications
- Bachelor’s degree in international development, public administration, public policy, business administration or a related field;
- Minimum of five (5) years of experience in knowledge management and/or learning for donor-funded projects, including generating content and aligning with broader strategies and systems;
- Demonstrated success in leading, coordinating, and contributing to the timely delivery of quality and technically sound knowledge management products that promote learning and collaboration;
- ANALYTICS - Experience tracking and reporting data, data entry and/or data quality troubleshooting, data integrity maintenance, and experience supporting user groups
- Excellent communication skills, including writing and presenting; Ability to distill complex information and translate it to inform diverse audiences;
- Experience working across multiple databases, systems, and platforms, including file sharing and collaboration platforms that can serve multiple units within a decentralized organizational structure; comfortable learning new technologies when needed;
- Exceptional organizational skills and customer service orientation;
- Ability to work independently (self-motivated and self-directed) and collaboratively and keep to tight timelines;
- Strong team player that can adapt to changing needs and priorities.
- Ability to obtain and maintain at least a Facilities Access Clearance (FAC).
Preferred:
- Active FAC preferred or secret-level security clearance strongly preferred.
- Prior USAID experience is strongly preferred.
- Familiarity with technical issues such as KM taxonomy, protocols for compiling, input and maintenance of knowledge products, and effective design of search tools and functions.
- Experience educating internal stakeholder groups on the benefits of cross-unit collaboration in effective knowledge capture, and the importance of developing long-term institutional knowledge pools.
Min. Salary
$100,000—$112,000 USD
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
As part of a competitive benefits package for eligible employees, Dexis provides healthcare insurance in addition to other staff welfare benefits and perks.
If you are hired for a position that is paid from the Dexis home office, you will be required to submit proof that you have received the COVID-19 vaccine unless you qualify for a legally recognized medical or religious exception to the vaccine requirement. This does not apply to AL, AZ, FL, KS, MT, NH, ND, or TX residents.