Lead Product Designer

Location: US - Remote

Pathstream is hiring a Lead Product Designer. This is a full-time exempt role reporting to the Director of Product Design and Research.

WHAT WE DO

At Pathstream, we believe every organization’s frontline workforce holds incredible untapped potential. We are reshaping the way employees and managers on the frontlines excel in their careers. In today’s fast-changing tech landscape, our enterprise partnerships empower frontline teams to move beyond routine tasks—transforming them into strategic contributors, bridging the gap between back office and middle office, and building stronger connections with customers. The results? Businesses see a boost in productivity, employee retention, and customer satisfaction, while team members gain the skills and confidence to grow in their current roles and prepare for exciting future opportunities.

THE ROLE

As Pathstream expands its work with Fortune 500 companies, we are seeking a Lead Product Designer to lead projects to successful outcomes for learners and the companies we partner with by approaching problems holistically and creating simple solutions. In this role, you’ll work from idea to implementation alongside product designers, product managers, engineers, learning designers, career coaches, and executives to shape the Pathstream product and ecosystem. 

As a Lead Product Designer, you will shape the learner journey by creating intuitive, accessible, and impactful designs where learners can interact with learning content, and track their progress as they develop essential and technical skills. You’ll work collaboratively with cross-functional teams to deliver a platform that truly meets the needs of our users, while elevating the standard of design excellence in both visual and interaction aspects.

Join us in designing a platform that transforms the careers of frontline workers and helps them achieve professional growth.

RESPONSIBILITIES

Expertise in Interaction & Visual Design

• Design user interactions that are intuitive, efficient, and accessible, enhancing the overall user experience.
• Tendency towards systems thinking, distilling when to leverage patterns and when to innovate.
• Ability to think through complex use cases and distill how to communicate design intent through user flows, wireframes, and interactive prototypes across different levels of stakeholders.
• Always considers edge cases and knows how to assess and prioritize them as it relates to the user experience.
• Deliver a high level of visual design, creating interfaces that are both aesthetically pleasing and functional.
• Deliver high-quality designs across all stages of the product life cycle, from initial concepts to final handoff.
• Knowledgeable in responsive and adaptive design.
• Experience with building and/or contributing to design systems.

Understand Product Strategy

• Collaborate with product management to align design work with overall product strategy and user needs.
• Balance business objectives with a deep understanding of the needs of frontline workers.

User Research & Insights

• Closely collaborate with UX Researcher to conduct user research and interviews as needed to gain insights into the experiences, challenges, and needs of frontline workers.
• Use qualitative and quantitative data to inform design decisions and validate product ideas.
• Develop a deep understanding of effective user experiences for students learning new skills.

Collaboration with Engineering & Product Management

•  Work closely with engineering and product management teams to ensure design intent and maintain a seamless development process.
• Provide design specifications and assets, and support implementation with frequent communication and iteration.
• File tickets for bugs and be responsive in JIRA, lead design QA, and support prioritization of design changes.

Facilitation & Presentation Skills

• Present and articulate design decisions and rationale to stakeholders and team members at all levels.
• Facilitate workshops and design reviews to gather feedback, align on goals, and build consensus.

Continuous Improvement & Innovation 

• Stay updated on design trends, tools, and best practices, and bring new ideas and techniques to the team.
• Continuously iterate on designs based on user feedback and data to improve usability and effectiveness.

ABOUT YOU 

• 5+ years of experience in product design with a proven track record of working within a product team to ship successful products to users.
• Proficient in user experience best practices, accessibility, responsiveness, design systems, industry standards for UX/UI design, and user testing methodologies.
• Highly proficient with Figma.
• Excellent communication, presentation, and collaboration skills
• Ability to thrive in a fast-paced, dynamic startup environment.
• Experience leading the end-to-end design process.
• Methodical with strong attention to detail.
• Self-directed and biased towards action.
• Constantly improving and open to feedback through collaboration.
• Strong design portfolio that demonstrates depth of skill in both UX and UI, solving complex problems with elegant design solutions.
• Excels at understanding and prioritizing the needs of users and stakeholders to deliver impactful solutions.
• You’re confident in navigating uncertainty and adapting your methodology to fit the problem space.
• You’re an effective communicator and team player.
• Experience working at a fully remote company is a plus
• Experience designing for diverse, non-traditional users is a plus (e.g., frontline or deskless workers).

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Competitive salary commensurate with experience
• Zone 1 (San Francisco, New York City): $134,000-$157,000
• Zone 2: $121,000 - $141,000
• Zone 3: $108,000-125,500
• Comprehensive benefits package
• 100% employer-paid medical, dental, and vision insurance coverage for you and 50%  for your partner/spouse and dependents
• Health, commuter, and parking flexible spending accounts
• Employee Assistance Program (mental health, financial health, legal support, and more)
• Free access to wellbeing apps like Ginger and Headspace 
• Flexible paid time off and paid holidays
• Generous paid parental leave 
• Short and long-term disability insurance
• Annual professional development budget
• Company-provided laptop
• Remote-first culture
• Life insurance (100% company paid)
• 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.