Account Supervisor

Job Description

We are looking for a dynamic, enthusiastic Account Supervisor to lead our internal client teams and forge client relationships across all lines of business. We are looking for a proactive, energetic person who develops healthy, trustworthy team and client bonds. Someone who thrives in a lively environment, loves learning, prioritizes clear and thorough communications, and wears their passion for their team and their client on their sleeve. 

Key Accountabilities 

• Assumes responsibility for most day-to-day client contact and cross-functional team operations.  

• Finds appropriate merchandising moments and proactively identifies areas of opportunity to grow account and drive revenue.  

• Acts as gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk.  

• Contributes to and/or may develop scopes of work, quarterly business reviews or Account Reviews.  

• Oversees cross-department involvement and knows when to leverage necessary resources.  

• Leads majority of client communications, sets expectations, and manages quality of deliverables to deadline.  

• Develops & presents recommendations & POVs that drive innovation for the business.  

• Oversees client budget management, the billing process and contributes to forecasting.  

• Assists team leads in all facets necessary.  

Qualifications

• 5+ years of experience  
• Bachelor’s degree or equivalent experience  
• Social or media trafficking experience is a nice to have
• Motivates cross-functional teamwork towards elevating the bar and delivering business-based marketing with flawless execution and exceptional client satisfaction.
• Responsible for getting the best work/creative out of the team and selling it to the client.  
• Demonstrates strong presentation skills.  
• Persuasive storyteller who can work with/present to any client.  
• Follows the tenants of Trusted Advisor to the clients.  
• Exhibits in-depth knowledge of the client’s business.  
• Acts judiciously when making decisions for the client, the team & direct reports.  
• Leads by example.  
• Establishes the tone & culture of the team.  
• Anticipates & proactively addresses challenges/issues.  
• Conduct themselves with character & integrity.