Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. 

The Department

The Digital Media department centers the agency’s digital, technology, and social-first monetization expertise, focusing on the Creator Economy, which includes Talent Representation, Corporate Advisory, and New Media. We represent digital-endemic content creators across key verticals including gaming, lifestyle, beauty, and fashion, and support traditional talent clients across all areas of their social and direct-to-consumer businesses. CAA Digital Media advises corporate brands, media companies, and tech startups in navigating the Creator Economy and digital ecosystem. As emerging technology, including AR, VR, and AI, impacts storytelling, our team canvases the media landscape to provide opportunities across the agency underpinned by social communities. We work closely with Talent, Brands, and Social-Led Platforms to monetize and capitalize on cultural moments, bring passion projects to life, and diversify revenue streams in collaboration with teams across the agency.  

The Role

The Director, Content Operations will lead an internal social media post-production and distribution team and play a pivotal role in driving an always on digital strategy for agency clients. The position will build and manage a sophisticated and efficient operation for social first content ensuring creative excellence, timely delivery and effective multi-platform content publishing.

Responsibilities

• Oversee Post-Production: Lead the post-production process for high-quality digital content across platforms, including YouTube, Facebook, Instagram, Snapchat, and X, ensuring all assets meet client and quality standards

• Execute Content Strategy: Collaborate with clients, social media managers, creatives, and stakeholders to ideate and execute content that drives engagement, aligns with client objectives, and maximizes platform-specific impact

• Manage Post-Production Workflow: Establish and refine workflows for photo and video editing, graphic design, motion graphics, audio mixing, color grading, and quality control to with a focus on efficiency and maintaining consistency across projects

• Supervise Team & Vendors: Build and manage a skilled team of designers, editors, and post-production coordinators; identify, onboard, and oversee vendors and freelancers as needed

• Oversee Scheduling & Deadlines: Develop and manage schedules to ensure timely delivery of content, balancing creative requirements with resource availability and platform deadlines

• Quality Assurance & Compliance: Implement a rigorous QA process to ensure content meets technical, legal, and brand standards, including copyright compliance and content guidelines for each platform

• Optimize Content for Engagement: Use data insights to adapt and enhance image and video formats, length, and structure to maximize engagement and audience retention on each platform

• Budget & Resource Management: Manage post-production budgets, ensuring efficient use of resources, cost-effectiveness, and alignment with overall project and department financial goals

• Lead Technological Innovation: Stay current on emerging post-production software, content tools, and platform trends, introducing new techniques to improve content quality and post-production efficiency

• Cross-Functional Collaboration: Work closely with social media, creative and analytics teams to align content goals with broader client objectives, ensuring a cohesive brand presence across digital platforms

• Work with data & analytics team to develop KPIs and measurement criteria across social media 

• Help grow CAA network and visibility in social media space by attending conferences and functions

• Research and stay up to date on emerging film, tv, sports, music and creator social media trends

• When required provide onsite client support for events, activations, shoots, and other to ensure social media coverage

Qualifications

• Bachelor’s Degree or equivalent experience

• At least 10+ years’ experience in agency, platform or brand video or social media department

• At least 4+ years’ experience overseeing post and distribution of digital video and social content

• Excellent knowledge of posting and syndicating content to YouTube, Instagram, TikTok, X, Facebook, and social media best practices

• Experience with content creation tools like Premiere Pro, CapCut, Photoshop, InDesign and project management tools like Trello, Asana, Airtable

• Established relationships in social media space

• Best-in-class client servicing and relationship building

• Exceptional verbal and written communication skills

• Ability to “think on one’s feet” in a fast-paced, agency environment

• Ability to travel and attend work outside normal business hours on an as needed basis

Location

This role is based in our Los Angeles office.

Compensation

The annual base salary for this position is in the range of $130,000 - $150,000. This position also is eligible for benefits and discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please speak with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.