Five9’s core engineering team is looking for an experienced Principal Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical microservices that are the foundation of Five9’s next-generation contact center platform. You will have broad input to both system and software architecture, work with a variety of other teams to resolve dependencies and establish contracts and guide the technical vision for the team.

Key Responsibilities:

• Be a key technical leader in an agile team developing a scalable, highly available core contact center platform running in the public cloud
• Collaborate with executives, product, and engineers to build and drive a technical vision for our platform.
• Drive innovation by constantly looking at new technologies and frameworks that aligns with our future state vision and build reference architectures around them to evangelize across engineering teams
• Make decisions by balancing competing priorities across the business and platform groups.
• Understand performance and scalability principles and apply them when developing software
• Help teams choose the right tools for the job at hand and utilize the chosen technologies efficiently
• Identify and implement KPIs for observability and monitoring of services built
• Providing architectural guidance and mentoring to multiple development teams

Key Skills

• 10+ years of experience in building large distributed systems along with a curiosity and passion for solving complex problems within a distributed system
• 5+ years of experience building and supporting scalable, highly available and secure infrastructure on public cloud platforms like AWS, Azure or GCP
• Ability to write code and familiar with common architecture patterns
• Experience with Agile software development methodologies
• Experience and enjoyment driving large, transformational projects and a proven ability to bring disparate technical teams together around a shared architecture vision
• Strong written and verbal communication skills with an ability to communicate at both engineering and executive levels
• Ability to set ambitious goals and the drive to accomplish them
• Deep knowledge of containers, databases, microservices and security
• Ability and flexibility to work across multiple time zones and in a fast-paced environment
• Experience with telemetry, observability and analytics applications!

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid. 

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