Solution Product Operation Lead

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff.

We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn’t just a lofty goal - it’s something we’re achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn’t just a number; it’s a commitment to creating meaningful change on a massive scale.

Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together.

Role Summary:

We are seeking a Solution Product Operations Lead (POL) to join our dynamic team. The Solution POL will play a critical role in delivering operational support for the deployment and ongoing development of our emerging and continually maturing products. This position involves collaborating with various stakeholders from local to regional to national health systems, ensuring that our solutions are tailored to meet their unique operational needs. The ideal candidate will possess domain expertise in clinical workflows and industry best practices, enabling them to address complex challenges with innovative solutions.

What You’ll Do:

• Provide operational support throughout the deployment and ongoing enhancement of our product, ensuring it meets diverse customer needs and expectations.

• Engage with a variety of customers, from healthcare organizations of varying sizes, understanding their specific operational contexts and challenges.

• Collaborate with Delivery team members to tailor the Notable solution for unique customer situations in innovative and nonstandard ways that enhance overall effectiveness.

• Develop and maintain comprehensive documentation that supports customer workflows and serve as a subject matter expert for the assigned solution.

• Monitor and assess the performance of the deployed solution, offering key insights regarding daily operation and areas for improvement.

• Communicate effectively with stakeholders, delivering updates and essential information clearly to a wide range of audiences.

What We’re Looking For:

• Proficient customer-facing skills, with the ability to present updates and information in an easily understandable manner for different audiences.

• Expertise in triaging and resolving ambiguous, unstructured problems with no obvious solutions.

• Strong organizational and prioritization skills to manage multiple tasks and tight deadlines effectively.

• A strategic mindset, understanding the complexities of processes, dependencies, and their impacts both upstream and downstream.

• Comfort in decision-making with imperfect or limited information, showcasing responsible judgment and the ability to take calculated risks.

• A proactive self-starter who is driven to identify inefficiencies and implement measurable improvements.

• Resiliency in navigating challenging situations and managing stress in a high-pressure environment.

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