Full-Time

Customer Training Specialist

Updated on 6/7/2024

EliseAI

EliseAI

51-200 employees

AI-driven property management communication platform

AI & Machine Learning
Real Estate

Mid

New York, NY, USA

Required Skills
Communications
Requirements
  • 3+ years of experience in a customer-facing role, preferably in customer success, training, or a related field.
  • Willingness to travel as needed to conduct in-person training sessions with clients.
  • Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner.
  • Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services.
  • Experience creating educational content, including videos, tutorials, and documentation.
  • Proven ability to build rapport with customers and establish trusted advisor relationships.
  • Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.
  • Willing to work in person at NYC headquarters with your team 4-5 days per week
Responsibilities
  • Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively.
  • Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client.
  • Create educational content, including videos, tutorials, and documentation, to support customer learning and adoption efforts.
  • Collaborate with the design team to update and enhance existing training materials, ensuring they remain up to date and visually appealing.
  • Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges.
  • Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback.
  • Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences.
  • Attract top-tier talent to join our driven team

EliseAI provides an all-in-one AI platform for property management, utilizing machine learning to automate communication through email, text, chat, and phone calls. The technology integrates with existing systems, handles prospect inquiries, schedules appointments, and offers customizable responses, ultimately increasing operational efficiencies for businesses in the housing industry.

Company Stage

Series C

Total Funding

$90.8M

Headquarters

New York, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

22%

1 year growth

41%

2 year growth

92%