POSITION SUMMARY:

Provide daily support and problem resolution for end-user desktops, audio-visual systems, and network issues that cannot be addressed by the Enterprise Service Desk (ESD). The Technology Delivery Analyst must demonstrate strong customer service skills and technical expertise in supporting Windows and Mac operating systems, JAMF and Autopilot deployments, Crestron audio-visual systems, and Office 365 applications.

ESSENTIAL FUNCTIONS:

• Creates and responds to desktop-related tickets, determining appropriate corrective actions or escalations.
• Deploys and ships new hire devices, including refresh technology.
• Maintains significant direct interaction with customers, requiring strong interpersonal and client relationship skills.
• Installs software and hardware peripherals and applies security patches.
• Troubleshoots issues using established techniques, procedures, and standards as defined by the End User Engineering Services team.
• Acts as the primary point of contact for administration and support of hardware/software in the local office.
• Resolves desktop computer issues, manages loaner hardware, and troubleshoots printers and configurations.
• Participates in infrastructure deployments and coordinates projects with End User Engineering Services, Core Services, and Global Networking teams to align with documented standards.
• Prepares documentation, including checklists, to ensure high-quality service, efficiency, and effectiveness.
• Collaborates closely across GIS disciplines to resolve complex issues.
• Detail-oriented and performs assigned duties promptly and effectively.

EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS:

• Associate degree or relevant computer support experience in lieu
• Some knowledge of Mac and/or Windows operating systems, including software and hardware support.
• Intermediate LAN/WAN knowledge, with the ability to troubleshoot and resolve network-related issues.
• Experience in troubleshooting hardware, network, and remote access problems.
• Familiarity with supporting A/V systems and meetings, including MS Teams Live Events and Zoom.
• Working knowledge of Office 365 applications such as SharePoint, OneDrive, and Teams.
• Ability to analyze, diagnose, and efficiently resolve technical issues.
• Experience with ticketing systems (e.g., Helix) and endpoint management tools (e.g., JAMF, Ivanti, Intune) is a plus
• Moderate knowledge of TCP/IP protocols.
• Proficiency in troubleshooting remote access and VPN connectivity issues.
• Strong customer service skills and a teamwork-oriented attitude.
• Excellent communication skills, including active listening and clear speaking. 

SALARY RANGE or NYC SALARY RANGE:

The salary range for this position is $58,000.00 to $60,000.00. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

BENEFITS OF JOINING IPG:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

• Healthcare Options
  • Medical
  • Dental
  • Vision
  • Prescription
• Dependent and Health Care Flexible Spending Accounts
• 401(k) savings plan with company match
• Flexible based Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.