Manager – Customer Success

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

Position Overview

In this hybrid role you will be responsible for both individual customer success and enabling the growth of the team. You’ll be responsible for managing a portfolio of growth-oriented customers in the U.S. (primarily Mid-Market sized companies) while simultaneously serving as a coach and support system for Growth Customer Success Managers. This role is critical for creating leverage for Atlan, ensuring consistent high-quality customer experiences, and helping teammates improve through feedback, shadowing, and hands-on coaching. Your goal is to ensure our customers not only adopt Atlan effectively but also achieve long-term value and success with our platform.

What will you do? 🤔

• Portfolio Ownership: Act as the primary point of contact for a defined book of 15-20 growth accounts in the U.S., guiding them toward long-term success and ensuring they achieve maximum value from Atlan. You'll own the end-to-end customer relationship, driving adoption, expansion, and renewal.

• Pod Enablement: Provide day-to-day coaching and tactical guidance to a small team of Growth CSMs. Help them troubleshoot challenges, prioritise work, build confidence, and develop their skills to effectively manage their own customer portfolios. Serve as a go-to resource for both tactical problem-solving and strategic alignment. Serve as a sounding board to help them grow and succeed in their roles.

• Scale Operational Excellence: Partner with Success Ops to refine internal processes, improve visibility into customer health, and build a scalable model. This includes contributing to playbooks, reporting dashboards, and other resources that enable the team to operate efficiently and effectively.

• Cross-Functional Collaboration: Work closely with Product, Sales, Solutions Engineering, and Support to ensure a seamless customer experience. Advocate for customer needs and provide feedback to internal teams to improve our product and services.

• Thought Leadership: Contribute feedback loops into product, process, and strategy to elevate Atlan’s value across the customer lifecycle. Share your insights and best practices with the broader CS team and contribute to the development of thought leadership content.

What makes you a great match for us? 😍

• Proven Dual Capacity: Experience as a top-performing CSM or CS leader supporting Mid-Market data customers at scale, ideally with 1+ years in a team lead or mentorship role. You have a proven track record of successfully managing customer relationships and driving adoption, expansion, and renewals.

• Strategic & Tactical: You’re equally comfortable presenting to a VP of Data and helping a junior CSM prep for a renewal call. You can seamlessly transition between high-level strategic discussions and hands-on tactical support.

• Data Ecosystem Fluency: Deep understanding of modern data tools (e.g., Snowflake, dbt, Tableau, Looker) and the challenges of data teams at growing companies. You understand the data landscape and can effectively communicate the value of Atlan to technical and business audiences.

• Process & Systems Mindset: You’ve helped build or improve CS workflows, playbooks, or reporting systems - and focus on improving 1% every day. You're passionate about creating scalable and efficient processes that enable the team to deliver exceptional customer experiences.

• Growth-Oriented: You thrive in ambiguity and are energised by helping others grow through direct feedback and real-time coaching. You're a natural leader who is passionate about developing and mentoring others.

Why Atlan for You?

At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Joining Atlan means:

1. Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.

2. Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.

3. A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.

If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together.

We are an equal opportunity employer
At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.