Full-Time
CRM Architect
Posted on 10/31/2025
Crypto.com
5,001-10,000 employees
Cryptocurrency trading and wallet platform
No salary listed
Madrid, Spain
Hybrid
 Software Engineering (1) |
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- Expert knowledge of Apex (classes, triggers, async jobs: Batch, Queueable, Scheduled).
- Strong experience with Lightning Web Components (LWC), Aura (maintenance), and modern front-end design patterns.
- Deep understanding of data model design (custom objects, relationships, large datasets, selective queries, indexing).
- Advanced SOQL/SOSL with governor limit optimization.
- Hands-on experience with REST/SOAP APIs, External Services, Platform Events, Change Data Capture.
- Designing secure integrations with Named/External Credentials, OAuth flows, JWT, mTLS/IP restrictions.
- Experience with event-driven architectures (AWS EventBridge, Kafka, Pub/Sub) connected to Salesforce.
- Mastery of Salesforce security model (profiles, permission sets, roles, sharing, restriction rules).
- Knowledge of Salesforce Shield (encryption, event monitoring, field audit trail).
- Experience with PII handling, GDPR, and financial compliance.
- Familiarity with Okta SSO, SCIM provisioning, session security controls.
- Proven experience in CRM architecture roles (e.g., Salesforce), supporting both sales and service functions.
- Designing resilient, scalable solutions in multi-million record orgs.
- Experience with transactional integrity, async design, retry logic.
- Skills in performance optimization.
- Knowledge of CI/CD processes (SFDX, Git, scratch orgs).
- Ability to document architecture decisions, data flows, ERDs, integration contracts.
- Experience with logging, monitoring, and error handling across integrations and jobs.
- In-depth understanding of best practices and platform capabilities in CRM systems.
- Strong problem-solving capabilities and the ability to translate complex business requirements into system solutions.
- Excellent communication and collaboration skills to work effectively with cross-functional stakeholders.
- Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
- Serve as the primary architect for the CRM platform, overseeing day-to-day configuration, user support, and system optimization.
- Design and customize CRM objects, fields, workflows, reports, dashboards, and page layouts to address evolving business needs.
- Collaborate with internal stakeholders to gather insights and translate requirements into CRM solutions that align with growth and VIP strategies.
- Implement improvements to enhance the usability, efficiency, and accuracy of the CRM platform for both the VIP team and broader business functions.
- Ensure high data integrity by creating validation rules, implementing data governance processes, and conducting regular audits.
- Provide user training and ongoing support to promote the adoption of best practices and maximize the value of the CRM system.
- Monitor system performance, troubleshoot issues, and ensure the seamless operation of the CRM platform.
- Stay updated on emerging CRM capabilities and updates, recommending innovations that support business growth and VIP offerings.
- Support the development of actionable reporting and analytics, enabling the VIP and Growth teams to make data-informed decisions.
- Maintain thorough documentation of processes, configurations, and system changes to ensure operational continuity and transparency.
- Experience in quality assurance and system testing.
- Experience supporting high-value client segments such as VIPs, with a focus on B2C sales and account management (e.g., iGaming, fintech, or crypto-related industries).
- Familiarity with integrations of communication platforms such as SMS, WhatsApp, Telegram, etc.
- Hands-on experience with Salesforce platforms or certifications such as Salesforce Administrator, Advanced Admin, or App Builder (preferred but not required).
Crypto.com operates a digital finance platform that enables trading and managing cryptocurrencies, and also offers card issuance and other financial products for individuals and institutions. It works by providing a crypto trading platform, a wallet-like experience, and card services, supported by fees from trades and premium products, with additional revenue from card issuance and related services. The company differentiates itself through a strong emphasis on regulatory compliance, security, and privacy certifications, aiming to handle large user volumes and deliver a trusted, secure user experience. Its goal is to accelerate the adoption of cryptocurrency and place Cryptocurrency in Every Wallet, building a fairer and more inclusive digital ecosystem.
Company Size
5,001-10,000
Company Stage
Series A
Total Funding
$53.7M
Headquarters
Central and Western District, Hong Kong
Founded
2016
Simplify's Take
What believers are saying
- Level-Up subscription with tiered rewards drives recurring revenue and customer lifetime value.
- AI.com domain launch enables personal AI agent for trading, messaging, and app integration.
- Travel booking integration with up to 35% CRO cashback expands non-trading revenue streams.
What critics are saying
- $70 million AI.com domain purchase diverts capital with unproven revenue generation timeline.
- 12% March 2026 workforce reduction lacks evidence of AI productivity gains or margin improvement.
- SEC or Department of Labor regulatory action eliminates crypto IRA revenue stream entirely.
What makes Crypto.com unique
- 100 million users with $750 billion 2025 trading volume establishes market-leading scale.
- Crypto-native IRAs and mixed-asset retirement accounts unlock institutional and retail wealth management.
- CFTC-regulated OG prediction market with 40x weekly growth differentiates from unregulated competitors.
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Benefits
Competitive compensation package.
Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you
International company and team
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 3%Crypto.com has launched its "Level-Up" subscription programme, targeting users aged 25 to 45 interested in cryptocurrency and digital finance. The platform offers a 30-day free trial to explore the programme's features. The Level-Up programme provides high-yield accounts, cashback on spending, complimentary Netflix and Spotify subscriptions, airport lounge access, stock and ETF transfer bonuses, and commission-free trading. Benefits vary by region and tier eligibility, with yields and cashback rates subject to market conditions. Founded in 2016, Crypto.com serves millions of users worldwide. The platform aims to accelerate cryptocurrency adoption through its "Cryptocurrency in Every Wallet" vision, focusing on accessibility for users regardless of experience level. The programme targets both existing crypto users and newcomers seeking an all-in-one financial solution.
Several crypto firms are cutting jobs while citing artificial intelligence as the primary reason, though questions remain about whether AI is genuinely replacing workers or simply providing cover for routine headcount reductions. Crypto.com announced on Thursday it had cut 12% of its workforce, with CEO Kris Marszalek saying the company is "integrating enterprise-wide AI". The Singapore-based exchange joins over half a dozen crypto firms making similar cuts this year, including Gemini, Messari and Optimism Labs. However, research from Oxford Economics in January suggested firms aren't replacing workers with AI on a significant scale. Some companies, including fintech firm Block, have reportedly rehired staff they initially thought AI could replace, indicating the technology may not yet be mature enough for mass replacement.
Amazon CEO Andy Jassy has indicated that AI-driven efficiency gains will reduce the retail giant's workforce in coming years, though the company maintains recent mass layoffs were driven by cultural transformation rather than AI adoption. In January memos viewed by Business Insider, Amazon executives stated their ambition to operate as "the world's largest startup", requiring "a culture of ownership, speed, and experimentation". An Amazon spokesperson confirmed October cuts were not AI-driven. However, senior vice president Beth Galetti referenced AI's impact in a blog post about the layoffs, calling this generation of AI "the most transformative technology we've seen since the internet". A MIT study found AI can already replace 11.7% of the US labour market, whilst the World Economic Forum predicts 41% of companies globally will reduce workforces due to AI over five years.
Two major cryptocurrency companies have announced layoffs within two days amid market turbulence. Algorand Foundation cut 25% of its workforce on 18 March, citing uncertain macro conditions and the broader crypto market downturn. The layer-1 blockchain network said the restructuring creates more sustainable alignment with long-term priorities. Crypto.com followed on 19 March, laying off approximately 12% of staff as part of AI integration efforts. Founder Kris Marszalek said companies failing to immediately integrate AI at enterprise level will fail, and departing roles don't adapt to the new environment. The Singapore-based exchange, with 100 million registered accounts and $750 billion in 2025 trading volume, is providing transition support for affected employees. Both cuts reflect ongoing consolidation across the cryptocurrency industry.
Crypto exchange Crypto.com is cutting approximately 12% of its workforce as it adapts its business operations to incorporate artificial intelligence capabilities. The company cited the need to restructure in response to advancing AI technology as the primary reason for the redundancies.